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Title:  Market Specialist


Irvine, CA, US

Date:  Oct 13, 2021

MSXI is looking for a Market Specialist for the Genesis Virtual Retail Support Group (“VRSG”), which shall oversee an OEM’s group of luxury dealers. The VRSG team supports approximately one hundred and ninety (190) retailers (“Dealers”) nationwide including Alaska and Hawaii. The OEM strives to provide exemplary service to its Dealers and customers and expects the VRSG team to operate in a manner that exhibits the highest level of ethics and professionalism on a national level.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. The Market Specialist, Virtual Retail Support Group, shall be responsible for the sales, marketing and vehicle owner experience performance of a defined team of exclusive Dealers. The Market Specialist shall serve as the primary liaison between the OEM and assigned Dealers. Each Market Specialist shall oversee fifteen to twenty (15-25) Dealers, whose new vehicle sales range from twelve to one hundred and twenty (12-120) units annually.


Duties and responsibilities

  • Contact and consult with assigned Retailers to ensure key OEM retail objectives and critical areas are implemented and achieved
  • Provide consultations with assigned Retailers regarding marketing strategies and monthly advertising plans
  • Contribute to and complete all distribution related assignments such as executing OEM vehicle wholesale assignments
  • Coordinate all customer related activities directed by OEM (customer conquest and retention events, vehicle service campaigns)
  • Assist in the coordination and scheduling of all Retailer-related OEM training activities
  • Support and help advance OEM strategic initiatives such as the OEM service loaner program, customer experience measures such as OEM Service Valet and concierge support, and any new strategic initiatives
  • Coordinate with the OEM Regional Manager and Market Representation departments to enact facility actions and ensure compliance with OEM corporate identity standards
  • Assist the National Customer Connect Center service team with customer-service related manners; make goodwill decisions to affect positive outcomes
  • Monitor and manage warranty expenditure; make decisions related to escalated warranty repairs
  • Maintain close, effective and collaborative working relationships with Retailer Principals, Managers, and Associates


Additional responsibilities and duties include

  • Responsible for new and certified pre-owned sales performance, parts and accessory sales, customer satisfaction, marketing compliance and overall dealership performance
  • Analyze dealership financial statements, interpret and counsel Dealers regarding sales performance and also understand the key fixed operations metrics required for profitable dealership operations
  • Work in tandem with local OEM finance representatives to provide the highest possible levels of communication and analysis to the Dealer principal, General Manager and leadership team at each assigned Dealer
  • Assist OEM Team Manager and Executive management with any brand monitoring agreement compliance such as facility development and guidelines, Dealer Sales and Service Agreement provisions, and identify high risk areas or ad hoc requests by OEM management



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Job Requirements and Qualifications:

    • Articulate, Personable and Passionate
    • Self-starter, good communication and resourceful
    • Customer Support or Customer Service experience
    • Microsoft Office (Excel, Word, PowerPoint, Outlook, Visio) Skill Level I (Beginning or higher proficiency)
    • Ability to be flexible and agile to meet OEM business needs



  • Bachelor’s degree required in business or related discipline



  • (Written and Oral) must use correct grammar, pronunciation, and clearly speak English required by the position
  • Must be a good listener as well as a good communicator
  • Appropriate conversation style and manner, both in person and over the phone



  • Office based

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Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Customer Service

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