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Title:  Instructional Designer - Casual Employment


Irvine, CA, US

Date:  Jan 25, 2023


Title: Instructional Designer

Location :  Primarily Remote US

Job Type: Casual Employee




For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights.


We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 



Automotive Fixed Operations Instructional Designer

We are seeking a part-time Fixed Operations Instructional Designer who has experience developing e-Learning, Instructor-Led or virtual Instructor-Led classes.

The ideal candidate has the ability to develop new Fixed Operations curriculum for automotive OEMs.  The candidate will have hands-on experience developing curriculum on topics such aftersales process (service, parts, warranty), customer experience, service selling and service operations management.  The role includes partnering with our team of Account Managers, Graphic Designers, Production, and our OEM clients, beginning with a project kick-off.  Responsibilities include review of client materials, developing a course outline, storyboards, eLearning production notes and, in the case of instructor-led training, training workbooks.



  • Partner with MSX Account Team and clients to design engaging and effective training content by applying your knowledge of automotive retail operations.
  • Design and write web-based and instructor-led materials using both traditional as well as interactive learning solutions
  • Develop course outlines, storyboards, video and voice over scripts, job aids, and production direction notes
  • Create both new training and updates to existing OEM training courses
  • Support clients with development of strategic training roadmaps based on OEM vision and priorities, by learning the clients’ business
  • Apply knowledge of eLearning principles and adult education to design engaging interactive training
  • Demonstrate flexibility to adapt to differing OEM training styles, objectives, and preferences for their training curriculum
  • Attend internal and client meetings (virtual is acceptable) as needed
  • Participate in multiple projects at a given time
  • Consistently deliver projects on time and within expectations



  • 5+ years of automotive Fixed Operations experience
  • 3+ years of automotive Fixed Operations instructional design experience
  • Experience designing e-Learning and/or instructor-led training
  • Excellent writing and communication skills
  • Impeccable attention to detail and quality of work delivered
  • Dedication to client satisfaction, and a passion for automotive retail operations
  • Ability to work in Microsoft PowerPoint and Word
  • Ability to manage multiple projects concurrently within timelines and budget
  • Experience delivering virtual instructor-led training a plus


MSXi is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.


If you are interested in this position apply here



Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Automotive

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