Lean Service Consultant

The Lean Service Consultant will lead in-dealer activities, closely coordinated with the local NSC. Some Kaizen activities and reporting / coordination time with the Kaizen Leader, happening at the NSC, also form parts of the role.

Key Responsibilities:

• Process Standardization & Optimization.
• Maximizing Use of Business Tools & Systems.
• Kaizen Expansion in < Market> and Within the brand Network.
• Ensure Sustainability of the New Way of Working.
• Customer-Focused Activities.
• Field-Based Leadership.
• Coordination with MSX Regional & Global Markets.

Ideal Experience, Knowledge & Skills

• In addition to qualifications / certifications outlined above, the following experience is ideal for the role.
• Proven experience in managing aftersales teams or Service Departments in auto-retail business.
• Strong knowledge of Lean Practices in service operations (or similar), Kaizen principles & continuous improvement methodologies.
• Proven ability to analyze process efficiency, interpret business performance data and develop actionable insights
  Strong coaching skills, excellent interpersonal and communication skills.
• Proficiency in using business tools and systems, particularly aftersales technical & business planning.
• Proven experience in successful organizational / performance turnaround in automotive service retail would be considered a valuable attribute for this role.
• Literacy and flexibility in understanding and adroitly using new business tools is considered important; as part of the onboarding process, the successful candidate.