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Title:  Global Dealer Diversity Manager - Detroit, MI/Texas


Michigan/Texas, MI, US

Date:  Feb 12, 2024


Title: Global Dealer Diversity Manager

Location: Detroit, MI/Texas, US

Job Type: Full-time with Benefits    


Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.



The Dealer Diversity Manager will be responsible for implementing the Global dealer diversity, equity and inclusion strategy and action plan for Ford. In this role, you will apply the framework of the Ford Operating System (Ford OS) to support Dealer Diversity efforts.


This includes identifying opportunities for improvement with dealer diversity, equity and inclusion within our dealer body. You will utilize research, dealer feedback and observation to develop best practices and create a continuous improvement process. This role will interact closely with a variety of internal and external partners, including external vendors, Business Unit leaders, the Diversity Equity Inclusion office, Dealer Council, Marketing, Sales, Customer Experience and leadership, to name a few.

Day to Day Responsibilities

  • Provide assessment of current state analysis of dealer diversity and inclusion in your assigned Region/Market Area and provide action items to drive measured improvement
  • Identify best practices in inclusion within your market to share for continuous improvement
  • Lead FGE Immersion action plan development and follow up with dealers
  • Work with dealers to engage in at least two community outreach initiatives each year impactful to their community
  • Assist with talent acquisition and recruitment strategies to drive increase in bringing in and retaining underrepresented talent
  • Support implementing diversity business objectives throughout the global dealer body
  • Provide regular updates and communicate to local and global management on progress, challenges, and real-time feedback from stakeholders
  • Collaborate with key Ford stakeholders, including the core skill teams of Field/Dealer Operations, Market Representation, Customer Experience and Ford Credit, as well as Global Markets/Regions
  • Invest in truly understanding and communicating best practices and unique regional requirements to stakeholders
  • Support miscellaneous team assignments as needed


Key Leadership Behaviors


  • Identify opportunities for improvement and effective approaches to deliver results that positively impact the culture within our dealerships that are shared with key stakeholders and external suppliers 
  • Courage to share candid feedback about what is and is not working with our current state
  • Passion for being a change agent and drive for inclusivity driving innovations that ease customer pain points and improve the overall retail experience for dealer employees and customers


  • Prioritize actions that will significantly improve dealer diversity, equity and inclusion
  • Apply quantitative and qualitative tracking to measure success
  • Be agile and anticipate change while taking smart risks


  • Create win-win solutions with Market and Dealer buy-in and trust
  • Able to overcome hurdles and roadblocks by problem solving and developing creative solutions to achieve desired outcomes
  • Work with numerous stakeholders, globally, over different business groups to achieve mutual objectives

What you bring

You will join a diverse team that brings together multiple backgrounds and experiences to create diversity of thought. Success will require a mix of talent that collectively understands our Dealers like no one else!

  • Bachelor's Degree required
  • 5+ years of Dealer facing operations and/or retail experience (i.e., Field Ops, Sales and Service, Market Representation, CX, etc.)
  • Demonstrated experience in working with Dealers to implement company initiatives
  • Automotive retail business acumen and intimate working knowledge of dealership operations, business practices, and operating structure
  • Understanding and applying the synergy between process and people at retail to create BIC dealer experience for both dealer employees and their customers
  • Strong people skills to build a network of company employee advocates from current Dealer-facing organizations (e.g., Sales, Field Ops, Market Representation, FCSD, Model e, etc.) 
  • Demonstrated examples of Dealer advocacy and empathy
  • Must care deeply and passionately about the company and its culture, learning and development, DEI, the customer experience and its products
  • Experience in influencing key partners to collaborate on shared objectives
  • Promotes an inclusive environment and embodies our FordOS behaviors
  • Project management experience, including multiple, complex projects simultaneously 
  • Strong organization, interpersonal, analytical and communication skills
  • Extraordinary teamwork, collaborative skills and superior customer service mindset
  • Ability to work independently, under time and workload constraints and prioritize effectively
  • Travel will include domestic and international as needed


MSXi is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.


Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience.


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