French and Italian Speaking Customer Lifecycle Management Advisor

Full-time (40 hours/week, Monday-Friday)

Rome, hybrid

Are you an automotive fan? Do you enjoy providing the best solutions for customers? MSXI has the job for you!

MSX is looking for a proactive and enthusiastic French and Italian Speaking Customer Lifecycle Management Advisor to join our team in Rome.

The Role

As part of our team, you will manage customer inquiries and communicate with customers using different platforms. Your key tasks will be:

• Retaining and supporting the final customer;

• Interfacing with the automotive house and dealers, guaranteeing constant and accurate updating;

• Ongoing monitoring of assigned objectives;

• Taking required corrective and improvement actions agreed with the supervisor;

• Interfacing with customers from local market according to the required languages.

About you 

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal new Colleague has:

• Bachelor’s degree;
• Interpersonal skills;
• Initiative and independence;
• Results orientation;
• Flexibility;
• Teamworking;
• High level of computer literacy, especially MS Office;
• Language skills: Italian; English; French C1 is a must.

If you’re ready to make an impact and contribute to our company’s success, apply now!

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Company laptop and phone
• Lunch voucher
• Internal parking

Working pattern: 

• 40 hours per week
• Monday – Friday
• Rome - hybrid

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.