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Title:  Warranty Technical Center Technician

Location: 

Fountain Valley, CA, US

Date:  Mar 23, 2021

Responsibilities

  • Perform part inspections
  • Identifies and supports data analysis of:
    • Repair trends
    • Top replacement parts
    • High volume/dollar replacements
    • Suspicious claims
    • Dealer non-compliance with HMA Warranty policy and procedures
  • Requires careful visual inspection and digital photographs of non-warrantable damage caused by:
    • Customer abuse
    • Dealer repair order
    • Dealer Technician service notes
    • Wrong or incorrect part
    • New or unused parts
    • Incomplete assemblies
  • Discloses investigative findings with internal departments to assist in updating or creation of new TSB, diagnostic and training materials
  • Conducts a detailed field failure analysis and provides corrective action recommendations
  • Evaluates and benchmarks test parts and defects
  • Installs part on test vehicles to duplicate cause if required
  • Requires certain returned components to be installed on test vehicles to duplicate/replicate product concerns and validate/invalidate Dealer repairs if required
  • Receive and inspect parts for non-warrantable damage caused by:
    • Customer abuse
    • Dealer technician incorrect repair/replacement
    • Wrong/incorrect parts
    • New/unused parts
    • Incomplete assemblies
    • TSB procedure
  • Match each part to a corresponding repair order and review for accuracy and completeness of documentation
  • Customer complaint cause of issue and corrective action by dealer:
    • GDS readouts
    • Technician comments
    • Core return check sheet
    • Prior Approval (PA)
    • Diagnostic worksheet
    • Original Hyundai or Genesis vehicle owner
    • Remanufactured core availability
  • Determine whether dealer return parts may require installation on test vehicles to duplicate and/or replicate product concerns and validate and/or invalidate the warranty claim
  • Perform two-day parts inspection, flag and report quality issues and communicate parts receipt and disbursement within forty-eight (48) business hours
  • Investigate and analyze repair patterns and component functionality/design for opportunities that may lead to reduction in warranty claim and labor costs

 

Other Skills/Knowledge

 

  • Requires mechanical and electrical skills involving:
    • Disassembly
    • Inspection
    • Diagnosis
    • troubleshooting and repair of parts using current tools
    • HMA special service tools
    • diagnosis equipment (i.e. JIMCO Benchtop Test Bench for testing generators, starter, A/C compressors), scan tools and software
  • Requires current Automotive Service Excellence (ASE) certified Master Technician or equivalent automotive technical institute or program certification or four (4) year mechanical engineering degree (HMA may provide training where applicable)
  • Requires knowledge of TSBs, automotive repair procedures and HMA technical resources
  • Highly knowledgeable about all aspects of repairing automobile components and must be proficient at the following skills specified below:
    • Disassembly
    • Inspection
    • Diagnosis
    • Troubleshooting
    • Field failure analysis
    • Bench test
    • Installing component(s) on test vehicles to duplicate cause(s)
  • Requires customer service communication skills to Dealers and HMA management following HMA protocol
  • Demonstrate parts investigative and technical methods, product analysis, and best practices

If you are interested in this opportunity, please apply here.

 

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