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Title:  Warranty Parts Return Center Manager


Fountain Valley, CA, US

Date:  May 9, 2021


Responsible for the operation and performance of a major OEM’s warranty parts return center.



  • Ability to manage a team of parts inspector and shippers for a major automotive manufacturer in the Fountain Valley area
  • Create and maintain inspection processes and standards
  • Measure team performance
  • Coach and counsel team to optimize efficiency and accuracy of work
  • Continually improve performance through the application of LEAN processes
  • Maintain high levels of safety and cleanliness that meet or exceed OSHA regulations
  • Implement strict organizational processes for shipping, receiving, and part inspection
  • Excellent communication skills to ensure high levels of visibility of performance and data
  • Create and continuously improve reporting suite
  • Conduct end to end impact analysis of business, process, and system changes relative to operational and customer experience impacts, and compliance with vehicle environmental laws and government regulations
  • Serve as liaison between the Supplier, HMA and third parties for all resources required for information and vendor communications
  • Establish best practices and provide reference materials/resources to other HMA parts return centers
  • Integrate parts return operations with other warranty, technical and quality groups
  • Knowledge and ability to analyze information from relational databases including AS/400 SQL
  • Other duties may be assigned



  • Bachelor’s Degree
  • 5 years’ experience managing a warranty parts return center or parts distribution warehouse
  • 2 years’ experience in an automotive technical related field is preferred
  • 2 years’ professional experience with Microsoft Excel, QMF, AS/400, SQL is preferred
  • Excellent oral and written skills
  • High degree of mathematical analysis including the use of relational databases (inc. AS/400 SQL)



  • This is an office based position based in a warehouse environment
  • The noise level in the work environment is usually moderate

If you are interested in this opportunity, please apply here.



Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Database, SQL, Shipping and Receiving, Technology, Automotive, Operations

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