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Title:  Warranty Prior-Approval Representative


Fountain Valley, CA, US

Date:  Jan 12, 2022

Title: Warranty Prior-Approval Representative 

Location: Foutain Valley,  CA 

Title: Warranty Prior-Approval Representative 

Job Type: Full-time with Benefits  

Location: Hybrid work environment; Located in Fountain Valley, CA, US 


Who We Are:  

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise.  We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 


What’s in it for you? 

When you join our team, you become part of the MSX International, Inc.  family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. 


Process Pre-Approval (“PA”) and Post Claim Review (“PCR”) functions for the Warranty and Goodwill Repair as outlined by client’s policy and procedures. 



  • Review and process pre approvals and warranty claims in accordance to the manufacture policy and procedures 

  • Ensure quality standards and customer satisfaction goals are being met or exceeded through the daily management, support and leadership from the Lead Representative and Supervisor 

  • Liaise with client personnel at all levels 

  • Pre-approves warranty repair requests 

  • Ensure approved diagnostic routines are followed and proper documentation is presented 

  • Types of repairs include engine, transmission, and goodwill 

  • Process repair claims that require review for payment to dealer 

  • Understand why claims went into review 

  • Validate claims coding for proper causal part, labor op codes and parts 

  • Assist dealer phone calls and respond to dealer email inquiries 

  • Send corrective action to the team leaders and the individual 

  • Utilize and develop Excel worksheets and templates to increase efficiency 

  • Create PowerPoint presentations for department meetings 

  • Current topics or helpful information for team knowledge 


  • Excellent oral and written communication skill 

  • Excellent problem solving skills 

  • Minimum 0-1 years of experience in automotive related field 

  • Minimum 1-2 years of experience with Microsoft office  

  • Experience with MS Excel formulas and macros as well as creating reports 

  • Experience in creating PowerPoint presentations 

  • Experience in a customer service environment a plus 

 Reporting – Overall: 

  • Report to Group Leader / Team Leader / Project Management 

  • Internal - Liaise with all the Company personnel 

  • External - Liaise with Customer and Customer Dealerships staff, and specialist warranty and technical data sources 

If you are interested in this position apply here  


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Customer Service Representative, BPO, Project Manager, Customer Service, Automotive, Operations, Technology

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