Title:  Warranty Call Center Agent

Title: Warranty Call Center Agent  

Location: Fountain Valley, CA, US 

Job Type: Full-time with Benefits  

WHO WE ARE

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights.

We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 

SUMMARY 

MSX International is seeking qualified candidates responsible for reviewing campaign claims for compliance with our client’s policies and procedures as well as handling outbound phone calls pertaining to campaign claim processing. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Research and correct campaign claim coding issues to improve overall quality 

• Respond to incoming emails (before the end of the next business day) 

• Identify and assess gaps on returned campaign claims 

• Notify the Project Manager on actionable campaign claim incoming calls or email alerts to ensure corrective and preventative action 

• Process internal audit department chargebacks 

• Update monthly and weekly campaign reports 

• Debit recall claims if such documentation is out of compliance 

• Attending weekly campaign meetings  

• Research and respond to campaign inquiries within the company  

• Debit or debit/credit campaign claims as necessary 

• Research Date of First Use Requests and update system accordingly 

• Research and update Branding of VINS 

EDUCATION and/or EXPERIENCE 

• Minimum 1 year of experience with Microsoft office 

• Minimum 1 year of experience with IBM AS/400 is desired 

• 1 year of experience performing general office duties is desired 

• 1 year of experience in an automotive-related field is desired 

• 1 year call center experience desired

LANGUAGE SKILLS           

• Excellent oral and written communication skills. 

REASONING ABILITY 

• Excellent problem-solving skills 

• Ability to apply Deductive and Inductive reasoning to produce logical conclusions 

MSXi is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.

If you are interested in this position apply here  

https://careers.msxi.com/job-invite/21684

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