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Title:  Billing Coordinator


Fountain Valley, CA, US

Date:  Feb 23, 2021


MSX International is seeking qualified candidates responsible for assisting our client manage their warranty claim billing and recovery from manufacturers and local vendors by timely analysis and correction of rejected claims.



  • Create WCR-ACL invoices/bill claims to factories and vendors
  • Obtain required signatures on WCR-ACL invoices
  • Distribute/mail invoices to factories and vendors
  • Upload ACLs and monitor ACM on GWMS weekly and monthly
  • Verify that all dollars paid are accounted for and billed
  • Identify Rejected Claims and determine the reasons of rejection
    • Must be able to understand reasons of claims rejected by factory (Some knowledge and/or understanding of technical background will help greatly)
    • If necessary, coordinate and consult with Billing Asst Manager to determine rejection reasons
  • Run queries to fetch claim data by factory error codes (QMF/SQL)
  • Export claim data to Excel spreadsheet and summarize the data for overview
  • Identify unbilled warranty claims
    • Understand the absorbed claims vs manual billings
  • Identify potential dealer debit
  • Obtain Repair Orders if necessary and review to determine the legitimacy of claims
  • Identify factory warranty claim edit corrections or modifications as needed
  • Validate LTS OP code info (effective time period, labor hour, labor op code correction, etc.)
  • Resubmit claims with corrections or otherwise determined eligible for resubmission
  • Log and track all resubmissions by factory
  • Prepare a monthly recap of claim resubmissions for overview with Billing Assistant Manager for follow up
  • Support and assist collecting Miscellaneous WCR from CA Dept. and mail to factories before month-end closing
  • Provide copy of WCR-ACL to Finance Dept. before month-end closing
  • Maintain Warranty tables in AS400 database/Billing System
  • Maintain and recommend updates to billing recovery procedure manual
  • Require to learn Warranty System
    • Operations, Billing, and Dealer
    • LTS, Warranty Coverage, Policy & Procedures, Claim Processing Manual, and more



  • Minimum 1 year of experience with Microsoft Excel is required
  • Minimum 1 year of experience with all other Microsoft Office applications is desired
  • Minimum 1 year of experience with SAP and/or IBM AS400 is desired
  • Minimum 1 year of data analysis, QMF, SQL is desired
  • 1 year of experience performing general office duties is preferred
  • 1 year of experience in an automotive-related field preferred



  • Excellent oral and written communication skills



  • Excellent problem-solving skills
  • Ability to apply Deductive and Inductive reasoning to produce logical conclusions

If you are interested in this opportunity, please apply here.



Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: ERP, Mid-Range, SAP, Database, Technology, Automotive

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