Sales & Network Specialist / Customer Care Specialist with French and German (m/f/d)

Sales & Network Specialist / Customer Care Specialist (m/f/d)

Full time

Dietzenbach / Cologne 

Hybrid

We are currently looking for a Sales & Network Specialist/Customer Care Specialist (m/f/d) to support a premium brand in Dietzenbach or Cologne! If you speak French and German on a native level, we might be looking for you!

The role

• You are the first contact for all customer and prospect inquiries of an aspiring electric car manufacturer in terms of guiding them becoming a customer and later helping them in all terms of the ongoing customer relationship.
• You provide expert advice on product information by phone, e-mail or mail or help to arrange test drives.
• You will handle all inquiries with confidence, using the latest technology and with a strong service orientation.
• Customer satisfaction is your main goal when handling complaints and finding the best possible solution.

What do we require from you?

• Commercial studies or relevant experience
• Knowledge in French and German on C2 level (native)
• Good knowledge of English
• Knowledge of Italian/Flemish/Dutch is an advantage
• Several years of experience in customer service, ideally within the automotive trade
• We require a high level of service orientation, a personable manner, and a good way of expressing oneself
• Experience in sales is an advantage
• Willingness to work on weekends (one or two Saturdays in a month)

In joining MSX, you can enjoy

• Competitive salary
• 28 days annual leave per year 
• Hybrid working model (on-site & remote)
• Diverse team 
• The possibility to grow professionally and learn more about the automotive world
• Relocation package

Who are we?

MSX is a leading technology – enabled business process outsourcing company that provides state of the art solutions and services to automotive business in more than 80 countries. For over half a century, our strategic solutions have helped car manufacturers and their dealer networks thrive within the evolving automotive industry.

Working at MSX means being part of a motivated, successful team.
We focus on three key principles: empowering our people to contribute to company development; creating systems and processes that support organizational and personal growth; and fostering people’s growth by promoting an entrepreneurial approach to work.

We now partner with almost every car manufacturer on the market, providing industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

Why would do you choose MSX?

Besides a competitive salary and benefit package, we provide a supportive, inclusive environment. You will have the opportunity to work for a premium automotive company.