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Title:  Administrative Support Analyst


Dearborn, MI, US

Date:  Apr 18, 2021

The Administrative Support Analyst is responsible for performing basic administrative maintenance functions within the OEM Department. Duties of this position include online processing for OEM Account activity/maintenance.

Job Responsibilities
Program Operations (100%)

  • Communicate with OEM team members and customers, as needed
  • Maintain accurate processing for various functions:
  • Data entry
  • Data review
  • Report & data retrieval
  • Manage and audit system processes related to:
    • Account status
    • Account Disputes
    • Account Audits
    • Account Credits
    • Account Claim activity
  • Respond to and document all customer communications
    • Internal and external customers
    • Phone calls
    • Emails
  • Cross train on additional functions and processes within OEM Dept., as needed


Required Education

  • Associate’s degree preferred, but not required
  • High School Diploma


Skills and Experience Required

  • Accuracy and attention to detail
  • Analytical and problem solving skills
  • Interpersonal and organizational skills
  • Comfortable doing follow-up
  • Familiarity with Microsoft Office Suite
    • Excel
    • Outlook
  • Ability to multitask various assigned responsibilities
  • Ability to meet deadlines
  • Basic math skills
  • Written and verbal skills

If you are interested in this opportunity, please apply here.



Nearest Major Market: Dearborn
Nearest Secondary Market: Detroit

Job Segment: Help Desk, Information Technology, Technology

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