Title:  Technical Helpdesk Engineer

Technical Helpdesk Engineer

up to £42,000 per year (depending on experience)

Permanent

40 hours per week, Monday-Friday

Hybrid, Daventry

Are you an automotive professional ready for new challenges?

MSXI has the job for you!

MSX International is looking for a Technical Helpdesk Engineer to support our Volvo team by delivering technical and diagnostic support for our automotive partner Volvo, in the UK.

The Role

The Technical Helpdesk Engineer will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved repairer network and independent repairers and customers. In addition, the Technical Helpdesk Engineer will:

• record data into the computer system
• provide vehicle and concern detail about cases
• identify and report on vehicle case histories, trends, and analysis
• deal with and respond to telephone calls and emails

About you

Our ideal Technical Helpdesk Engineer will have a minimum of over 2 years technical experience to Senior or Master Technician level or equivalent, within a franchised dealership. Alternatively we would consider someone with great automotive service skills. The Technical Helpdesk Engineer will join us with thorough knowledge of all aspects of modern vehicle systems and repair processes and will:

• be an automotive professional
• have excellent automotive knowledge
• have worked within a high-performance, collaborative, constructive peer group
• be able to describe and understand complex technical issues clearly
• be confident in technical concern resolution
• be able to build strong working relationships and have the requisite communication skills and drive to deliver requirements
• have qualification of City and Guilds or NVQ L3
• be PC Literate
• have experience of Compass system (advantageous)
• have experience of the Volvo brand (advantageous)

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• up to £42,000 per year (depending on experience)
• 25-days annual leave per year
• Paid business expenses
• Cashback Health Care Scheme
• Car salary exchange scheme
• Exclusive discounts on everyday purchases as well as exclusive discounts on car purchases
• Potential to progress within the company, with global opportunities updated regularly

Working pattern and location

• 40 hours per week
• Monday – Friday
• Location: Daventry and home working
• Permanent contract

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.