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Automotive Technical Helpdesk Engineer

Date: 16-Jun-2022

Location: Daventry, NTH, GB, NN11 8QN



Automotive Technical Helpdesk Engineer

up to £40,000 per year (depending on experience)

40 hours per week, Monday-Friday

Daventry/Agile working

The Role

The Technical Helpdesk Engineer will deliver technical and diagnostic support for our automotive partner Volvo, in the UK.

The Technical Helpdesk Engineer will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved repairer network and independent repairers and customers. In addition, the Technical Helpdesk Engineer will:


  • record data into the computer system
  • provide vehicle and concern detail about cases
  • identify and report on vehicle case histories, trends, and analysis
  • deal with and respond to telephone calls and emails


About you

Our ideal Technical Helpdesk Engineer will have a minimum of 3-years technical experience to Senior or Master Technician level or equivalent, within a franchised dealership. The Technical Helpdesk Engineer will join us with thorough knowledge of all aspects of modern vehicle systems and repair processes and will:


  • be an automotive professional
  • have excellent automotive knowledge
  • have worked within a high-performance, collaborative, constructive peer group
  • be able to describe and understand complex technical issues clearly
  • be confident in technical concern resolution
  • be able to build strong working relationships and have the requisite communication skills and drive to deliver requirements
  • be highly customer focused
  • be PC Literate
  • have experience of Compass system (advantageous)
  • have experience of the Volvo brand (advantageous)


What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.


In joining MSX, you can enjoy:


  • up to £40,000 per year (depending on experience)
  • 25-days annual leave per year
  • Paid business expenses
  • Cashback Health Care Scheme
  • Car salary exchange scheme
  • Exclusive discounts on everyday purchases as well as exclusive discounts on car purchases
  • Potential to progress within the company, with global opportunities updated regularly


Working pattern and location

  • 40 hours per week
  • Monday – Friday
  • Daventry and home working

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:


  • Warranty & Technical
  • Parts & Service
  • Channel Management
  • Customer Engagement
  • Fleet & Mobility


Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.


MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.


For further information on this role and for the full Job Description, please contact Roberta Soldati on


Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above.