Share this Job
Apply now »

Title:  Service Network Area Manager - CMA


Dallas, TX, US

Date:  Mar 17, 2023


Title: Quick Lane Area Manager 

Location: Field, Remote, US 

Job Type: Full-time with Benefits  


Who We Are:    

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise.  We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.   


The Service Network Area Managers is the key lead within a Ford Market Area for all activities relating to Quick Lane and service Capacity and Network Growth within the Ford Regions.  


What Your Day-to- Day Responsibilities Include:

  • Work with Market personnel to enhance their knowledge of Quick Lane and service expansions.  

  • Schedule and facilitate orientation meetings/operational tours 

  • Review customer needs, Quick Lane business strategy, consumer deliverables 

  • Review growth opportunities within current service operations 

  • Review available in-house support and division of responsibilities 

  • Aid markets in developing financial pro-forma 

  • Work with markets to identify their business needs and support them in delivering their Quick Lane objectives  

  • Demonstrate thorough working knowledge and understanding of retail dealership operations and Network Development.  

  • Market Liaison with U.S. Business Teams 

  • Market Rep Liaison 

  • Aid in determining number and type of Quick Lanes or bay growth needed in each market 

  • Help define parameters for off-site or satellite Quick Lane locations 

  • Fordland Liaison 

  • Work with Fordland to deliver consistent facilities that meet requirements and deliver the brand image. 

  •  Provide in-market support and develop business case for potential Quick Lane or service operation growth 

  • Work with market to conduct review of competitive environment and offerings, determine customer needs, and current service gaps 

  • Review revenue potential for various commodity offerings and work with region to develop and define brand strategy 

  • Coordinate development of operator "business case"  

  • Provided specialized advisory, consulting for business growth  

  • Develop operator pro-forma 

  • Assist with the development of the L.O.C. and LOU 

  •  Work with QL Launch Specialist and market team to deliver Enhanced Launch Support for Stand Alone Quick Lanes  

  • Work with local Ford and MSX personnel to deliver enhanced launch support 

  • Provide guidance on metrics and reports needed to direct and monitor business success 

  • Develop and monitor the Works timing Program Provide guidance and deliver metrics to monitor the success of the Works timing program 

  • Develop and manage the 2022 Fast Start Incentive 

  • Develop the facility fast start incentive on a yearly basis 

  • Manage and monitor the fast start incentive program and ensure all requirements within the LOU 

  • Manage and execute the funds within the Fast Start incentive  

  • Candidates must have strong communication and facilitation skills, with a proven record of leading complex projects with multiple business partners. 

  • Strong project management skills. 

  • A proven track record of delivering projects on time, within budget and exceeding adoption targets. 

  • Clear understanding of how to measure service capacity specially in a Service Center. 

  • Understand and be able to communicate clearly how physical building layout can impact Service capacity, shop flow and workload  

  • Analyze and provide recommendations on how to improve service efficiency and capacity  


What You Bring

  • Minimum of 3-5 years progressive responsibility in an auto dealership or aftermarket auto parts supplier; specifically in a Service Manager role of higher. 

  • High energy: Sets a high bar based on energy and passion – shows focus and drive and can overcome tough challenges. 

  • Executive Presence: Be able to command attention at all levels of the organization including the Executive team to ensure Lean/Six Sigma gets the right traction in the organization to effect significant change. 

  • Results Focused: Have a clear focus and the ability to turn obstacles into opportunities. Experience in project management and the ability to prioritize activities required. 

  • Financial Acumen: Demonstrated experience in applying and understanding financial impacts of decisions that impact the long-term operational strategy preferred. 

  • Change Agent: Transformational mindset and approach with the ability to set stretch targets, drive rapid change and understand all the facets to ensure sustained impact. Ability to craft a change agenda, deploy for early impact, and build the required processes, people, performance management and systems to ensure sustained impact. 

  • Excellent skills using Microsoft Office Suite including Word, Excel, Outlook and PowerPoint with a basic understanding of MS Project, Teams and Visio.  

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future 


Estimated Travel Time:    

                      Up to 70%  


MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.   


If you are interested in this position apply here


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: BPO, Auto Parts, Project Manager, Service Manager, Operations, Automotive, Technology, Customer Service

Apply now »