Title:  Customer Experience Specialist

Customer Experience Specialist

40 hours a week
Marghera, North of Italy, Hybrid

Are you an automotive enthusiast willing to try yourself out as a Customer Experience Specialist?

The Academy has the job for you!

The Academy is looking for a new proactive and enthusiastic customer experience specialist to join our team.

Purpose of the position: 

The Customer Experience Specialist works closely with the Customer Experience Centre (CEC) Manager and the Senior Consultant at The Academy. As a professional responsible for managing phone calls and interviews with customers across various recontact campaigns managed by the CEC, the main goal is to handle all types of calls effectively and efficiently. This includes providing quality service and scheduling appointments with dealerships (based on the project), aiming for excellence and customer satisfaction.
 

• Manage assigned contacts
• Ensure customer satisfaction and manage follow-ups
• Effectively and efficiently manage the compilation of reports with the aim of providing quality service
   

About you

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results, as well as:

• Bachelor’s Degree in Economics, Communication or similar
• Fluent level of Italian and English
• Excellent communication skills
• Excellent MS Office skills especially in MS Excel and PPT
• Ability to work on your own

What's in it for you?

When you join our team, you become part of The Academy family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At The Academy, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organization who takes pride in our diverse workforce.

Working pattern and location

• 40 hours per week
• Monday – Friday

About The Academy:

Since foundation in 2007 in Venice (Italy), The Academy developed significant expertise in sales, service and marketing, offering Strategic Consulting, Trade Cycle Management, Business Development Center (BDC) Training, Sales Academy Programs, Digital Sales Training and Digital Certification Programs to vehicle manufacturers, national sales companies (NCSs), finance companies and dealer groups. In partnership with a digital development company, the company has developed a CRM (customer relationship management) used by dealers and complements The Academy’s sales methodology.

The company is well known in the local market as a leading provider of sales training, consulting, certification programs and BDC solutions. It owns a Customer Experience Center (business development call center), which draws on its in-depth industry knowledge to manage inbound and outbound customer engagement on behalf of OEMs and dealers.

The Academy has been acquired by MSX International Group, a leading global provider of outsourced business solutions for the automotive industry. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

MSX International and all its affiliates guarantee equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.

Only selected candidates will receive a direct response.