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Title:  Program Development Specialist (m/f/d)


Cologne, NW, DE

Date:  Feb 5, 2023

Who are we?


MSX is a leading technology – enabled business process outsourcing company that provides state of the art solutions and services to automotive business in more than 80 countries. For over half a century, our strategic solutions have helped car manufacturers and their dealer networks thrive within the evolving automotive industry.


Working at MSX means being part of a motivated, successful team. We focus on three key principles: empowering our people to contribute to company development; creating systems and processes that support organizational and personal growth; and fostering people’s growth by promoting an entrepreneurial approach to work.


Role Purpose


We are currently looking for a Program Development Specialist (m/f/d) with expertise and experience in the collision repair industry and/or wholesale parts sector. The successful applicant will be directly involved in key projects on behalf of our clients that can include the full scope of project research, design and implementation.

Main Responsibilities/Tasks:


In this remote role, the Program Development Specialist will be responsible for hands-on delivery of projects in the collision repair and/or wholesale parts sectors. Ability to encompass a variety of projects is a must, alongside the flexibility to work on multi projects at the same time.


  • Hands-on project fulfilment and management
  • Direct contact with OEM clients, building rapport
  • Research & design of solutions to meet client needs
  • Process design and implementation
  • Conceptional development
  • Cross-function co-ordination
  • Design and deliver presentation material
  • Analysis of key data
  • Coaching and or training of key stakeholders as required
  • Conducting meetings and workshops, up to senior management level
  • Provide accurate and timely reporting for management
  • Deliver key information and reports to stakeholders



What do we require from you?


This is an excellent opportunity for an individual with great expertise and experience in collision and/or wholesale parts. With efficient multi-tasking, time management skills and excellent attention to detail, our ideal Program Development Specialist will:


  • Have an expert background in either:
  • Excellent project management skills, able to hands-on deliver projects from conception to completion
  • Experienced in researching best-practice and other key data from a variety of sources
  • Able to manage complex tasks, bringing research and analysis together into a concise and easy to understand format
  • Good analytical skills, able to use data to back up research findings 
  • Presentation skills, imparting or discussing information in a professional manner with stakeholders at all levels in a variety of formats, Meetings, Workshops, On-line, Off-line, etc.
  • Ability to design and implement process to meet project requirements
  • Ability to develop of concepts / supporting concept development
  • Good training / coaching skills – can impart knowledge in a friendly and effective manner
  • Provide first class service and communication to our clients
  • Be proficient in Microsoft Office packages, especially PowerPoint and Excel
  • Be able to work within the calendar where there are points when workload is concentrated and intense to achieve deadlines
  • Be able to work with others at all levels, both internally & externally
  • Be able to work with limited supervision and or on own initiative
  • Verbal and written fluency in English language is essential


Working Pattern and Location


  • 40 Hours per week
  • Permanent
  • Monday-Friday
  • Location: MSX Office in EU &  Remote
  • Travel and overnight stays as required, in EU

Not convinced yet?


The future of our employees is important to us!

As an international company, MSX offers the opportunity to develop professionally in a global environment and to work with almost all car manufacturers in the world. You can develop yourself on a national and international level.


We value your health!

To keep our employees healthy and fit, we offer fresh fruit baskets, nationwide cooperation with selected fitness studios and other measures to promote health, depending on the location. In the event of illness, you are covered by a sick pay allowance for up to 20 weeks after the end of the statutory period of continued payment of wages.


Room for individuality!

What sets us apart are flat hierarchies, short decision-making processes and a collegial atmosphere. Annual company events or leisure activities with colleagues are not neglected. In addition, we offer flexible and individual working time models depending on the area of responsibility.


We offer additional benefits!

Benefit from our various employee discounts on selected products in our online benefits portal.


Become part of MSX and help shape the future of the automobile!

Have we aroused your interest? Then we look forward to receiving your complete digital application!

Job Segment: BPO, Project Manager, Operations, Automotive, Technology

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