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Title:  Warranty Helpdesk Advisor - German


Colchester, ESS, GB

Date:  Apr 30, 2021


Are you fluent in German and eager to start a career in the competitive automotive industry? Are you looking gain valuable hands-on experience in a customer service role?


As a German Warranty Helpdesk Advisor with MSXI Global, you will provide essential customer support for one of our longstanding automotive partners – a leading global vehicle manufacturer.


You will be given full training and ongoing support, helping you to establish yourself as a trusted technical expert within the extensive dealership network.

You will manage your work predominantly via electronic contact method and email. Working with the dealer network, you will review multiple customer warranty claims and record your findings in our bespoke tracking tools.


Your responsibilities:

  • Accept and attempt to resolve enquiries from Customer Dealers (and Customer personnel)
  • Record data as required into a bespoke computer application (training provided)
  • Liaise with Customer Engineers / Staff on all issues  obtaining clarification from the Team Leader / Project Management if required
  • Write and circulate data to other Helpdesk Engineers / Field Engineers / Project Management / Customer Dealer Staff
  • Liaise with Team Leader / Project Management on Vehicle Case Histories, trends and analysis
  • Liaise with Dealership personnel at all levels
  • Participate in training / product information exchange with appropriate data sources


Your profile:

  • Fluent in written and oral German
  • Customer service experience 
  • An interest in the automotive industry would be an advantage – the ideal candidate will have an aftersales background, but this is not essential
  • A basic understanding of the mechanics of a modern motor vehicle would be desirable.
  • Computer literate, able to use Microsoft Office


Working pattern and location:

  • 40 hours per week (Mon – Fri)
  • Based with our team in our Colchester office
  • 50% time working from Home


What we can offer you:

  • Salary up to £27,000 dependent on experience.
  • Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases.
  • Potential to progress within the company, with global opportunities updated regularly.

Job Segment: Project Manager, Information Technology, Automotive, Technology, Customer Service, Bilingual

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