Technical Helpdesk Engineer

Technical Helpdesk Engineer

Up to £31,000 per year

40 hours per week

Hybrid/Colchester

Are you an experienced Vehicle Technician looking to work for one of the biggest car brands in the UK? 

MSX International has the job for you!

The Role

As a Technical Helpdesk Engineer with the MSXI Global group, you will have the opportunity to provide first class technical and diagnostic support to various users, including Ford approved repairers, independent operators and Ford Customer Agents. 

This role will require an automotive professional with a technical background with the ability to listen and communicate technical advice to the customer.

Main responsibilities:

• Accept incoming enquiries from Authorised Repairers and other customers
• Provide guidance and technical instruction to Ford AR & Independent operators to enable them to diagnose and repair Ford vehicles
• Record data into a computer system, provide vehicle and concern details if and when required about any particular case
• Maintain an acceptable level of quality and response rate
• Write and circulate data to other Helpdesk / Helpdesk Engineers / Project Management / Customer
• Liaise with Dealer / personnel staff at all levels
• Liaise with Team Leader / Project Management on Vehicle Case Histories, trends and analysis

About you

This is a fantastic opportunity for an experienced automotive technical professional who has a passion for cars.

Our ideal candidate will:

• Have dealer workshop experience to Senior or Master Technician level
• Have Technical further education at suitable grades. For example, City and Guilds or NVQ L3, also high voltage IMI level 3 would be desirable
• Customer service experience would be an advantage, however not essential
• Be confident in technical concern resolution, following logical thought processes
• Have an adaptable and flexible approach to work, while showing politeness and courteous customer service skills
• Be able to work with minimal supervision and therefore need to be strong self-starters

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Up to £31,000 per year

• 25 days annual leave per year + bank holidays
• cash back health care scheme
• exclusive discounts on everyday purchases
• exclusive discounts on car purchases
• potential to progress within the company, with global opportunities updated regularly

Working pattern and location

• 40 hours per week
• Permanent
• Monday – Friday
• Hybrid working model: 1 day per week in the MSX Office (Colchester) and 4 days working from home
• Initial induction training will be in the MSX Colchester office (1 month)

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. 

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.