Italian Speaking Warranty Helpdesk Engineer

Warranty Helpdesk Engineer

Up to £28,000 per year

40 hours per week

Hybrid (home based and Colchester)

MSX International has the job for you!

MSX are currently seeking a highly motivated and experienced Warranty Helpdesk Engineer to work as part of our dedicated Ford Warranty team to assist and support the network by assessing queries directly relating to warranty coverage and correctly applying warranty processes and procedures. 

The Role

In this role, our Warranty Helpdesk Engineer will be working with the dealer network to review multiple customer warranty claims and record findings in a bespoke tracking tool. As a Warranty Helpdesk Engineer you will: 

• Accept and attempt to resolve enquiries from Customer Dealers.
• Record data as required into a bespoke computer application.
• Liaise with Customer Engineers / Staff on all issues associated directly with Prior Approval.
• Helpdesk, obtaining clarification from the Team Leader / Project Management if required.
• Write and circulate data to other Helpdesk Engineers / Field Engineers / Project Management / Customer Dealer Staff
• Liaise with Team Leader / Project Management on Vehicle Case Histories, trends, and analysis.
• Liaise with Dealership personnel at all levels.
• Participate in training / product information exchange with appropriate data sources.

About you

This is an excellent opportunity for an individual with strong technical knowledge and who has good communication skills. Our ideal Warranty Helpdesk Engineer will have experience of repair procedures, and a passion for problem solving and customer service. As well as: 

• Understanding of the mechanics of a modern motor vehicle (essential)
• Previous Customer Service Experience.
• Experience of After sales operations and processes is desirable.
• Fluent in written and verbal Italian, Dutch or French.
• Ability to listen and communicate technical advice to the customer.
• Polite and courteous customer service skills.
• Able to work with minimal supervision and therefore need to be strong self-starter.
• Passionate about the automotive industry and eager to build a career.
• Enthusiastic approach, flexible and proactive personality. 
• Personal qualities of integrity, credibility, and a commitment to and passion for the client’s brand. 

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. (keep the same)

In joining MSX, you can enjoy:

• Up to £28,000 per year
• 25 days annual leave entitlement
• Company contributory pension plan
• Cashback healthcare scheme
• Life Assurance
• Car Salary Exchange Scheme
• Exclusive discounts on everyday purchases
• Exclusive discounts on car purchases

Working pattern and location

• 40 Hours per week
• Permanent
• Monday-Friday
• Location: Colchester / Hybrid Working

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Warranty & Technical
• Parts & Service
• Channel Management
• Customer Engagement
• Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

For further information on this role please contact Vivien Kovacs on vkovacs1@msxint.com

Please be advised that applications sent via email will not be considered. To ensure that your application is reviewed by our Team, please send your CV through the APPLY button above.