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Title:  Customer Helpdesk Advisor - German Language


Colchester, ESS, GB

Date:  Apr 25, 2021


As a Customer Helpdesk Advisor with the MSXI Global group, you will have the opportunity to work on our Ford account. Offering information and recommendations to licenced users, the Customer Helpdesk Advisor will have experience of providing a first class service to end users.


Day to day the Customer Helpdesk Advisor will be working as part of an established team to accept and attempt to resolve enquiries from licensed users of the diagnostic equipment i.e. Ford Dealers, IMT, Ford Approved Fleets.  The queries will be presented in the markets native language (German, Flemish, Spanish, French, and Italian).


Team will go live in May 2021.


Your responsibilities:

  • Using a ticketing system to record data as required
  • Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation etc.) as determined by the Management
  • Write and circulate data to other Helpdesk Engineers and Management
  • Escalate cases to the OEM for review
  • Liaise with Team Leader(s) / Project Management on Case Histories, trends and analysis


Your profile:

  • Competent language skills both written and oral
  • Confident with MS Office, in particular MS Word and Excel
  • Experience of operating systems, particularly Windows 10
  • Confident in software concern resolution and computers in general
  • Experience within a customer support role, or similar position
  • Experience of vehicle workshops and use of diagnostic equipment in that environment would be advantageous; however not essential
  • Strong communication skills, both written and verbal


Working pattern and location:

  • 40 hours per week – Monday to Friday
  • Based in Colchester, with what is anticipated to be a mix of office and home based working


What we can offer you:

  • Up to £28,000 per annum, based on experience
  • Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases.
  • Potential to progress within the company, with global opportunities updated regularly.

Job Segment: Help Desk, Information Technology, Project Manager, Systems Analyst, Customer Service, Technology

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