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Title:  Warranty Auditor - Chicago, IL

Location: 

Chicago, IL, US

Date:  Sep 20, 2021

Summary

The main purpose of the Warranty Audit Specialist is to audit the Nissan Retailer network; and to provide an in depth review of retailer warranty operations focusing on customer concern identification, repair capabilities and potential Audit risk. The successful applicant should be based in the US and will be required to travel up to 90% for audit visits.

Responsibilities

  • Work within a national team and local management supporting the audit program
  • Work to a timescale, completing a set number of audits in a given timeframe
  • Work to a strict set of manufacturer guidelines and parameters
  • Develop and maintain customer relations with the local Region and Dealers
  • Demonstrate a sound understanding of Dealer aftersales processes within the Retailer network (Service, Parts & Warranty)
  • Carry out a fully independent Warranty audits in line with the manufacturers parameters
  • Create detailed report on the audit findings including recommended actions
  • Fully explain the findings of the audit to all relevant Dealer staff and Management
  • Guide Dealers on best practices for their business
  • Analysis of KPI data and identify Dealers weaknesses and strengths that need support from this program
  • Promote the value of the audit program to Dealer management
  • Provide strong detailed, accurate and timely reporting to MSXI/Nissan Management
  • Fulfil all reporting requirements as outlined in the program process manual
  • Complete ad hoc duties where necessary for MSXI/Nissan Management
  • Use MSXI/Nissan warranty systems to complete audits
  • Travel requirement is a minimum of 4 days per week

 

Skills/Knowledge

  • Ability to remain calm and diplomatic in high pressure situations with the ability to clearly convey difficult arguments and judgments to a varied audience
  • Process-driven with strong problem-solving and investigative abilities
  • High level of computer literacy and ability to learn new systems
  • Ability to manage own work load, expenses and travel arrangements
  • Clean driving record and employment background
  • Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements
  • Ability to work independently with multi-disciplinary and multi-cultural teams
  • Ability to work on given objectives
  • Excellent communicator and people motivation skills
  • Fluency in English is essential in both written and verbal communication
  • Capability to plan, book and complete travel to and from dealers independently

 

Education/Experience

  • Either Nissan Dealer, Dealer Franchise or other OEM warranty background, with demonstrable automotive audit experience
  • Minimum of 1-2 years of experience working with one or more dealer management systems (ADP, R&R, CDK, etc.) is preferred
  • Knowledge of manufacturer models and technical aspects is preferred
  • Knowledge of technical support material (tech manuals, bulletins, recalls) is preferred
  • Minimum of two years’ experience in dealer fix-ops and sales with an in depth knowledge of the motor industry
  • Proficiency in all MS Office tools is required
  • Comfortable with a fast pace of change, while ensuring continuity of current activities
  • Ability to perform formal analysis and provide professional written interpretations of findings
  • A flexible, structured and logical approach
  • Able to handle multiple tasks, think, and plan ahead and build in contingencies as required
  • Industry related qualification or degree preferred, although other degrees will be considered and have at least two years of audit experience
  • Will also consider applicants with strong Aftersales and Warranty Process knowledge and three years of technical and workshop experience

If you are interested in this opportunity, please apply here.

 

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Nearest Major Market: Chicago

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