Title:  Automotive Sales Coach

Are you an Automotive expert with in-depth knowledge of dealership management? Do you enjoy being on the roads, supporting and coaching dealers’s network on creating customer engagement? Would you like to be part of a renowned Automotive company, applying your professional skills and experience? Then we might be looking for you!

As an Automotive Business Coach you take care of program delivery and reporting program status update. You will support our client in strategy as well as coaching and training action plan implementation to create customer engagement.This means that you will interact with the assigned dealers’ network, handle daily staff, prepare and give presentations, and contribute to customer satisfaction

If you own are available to travel throughout Italy, you have experience in Automotive dealership management and you speak Italian and English fluently, then read on!

What will you be doing on a daily basis

• Utilize agreed methodology and practitioner guidelines to deliver high-quality coaching;
• Analyze retailer customer satisfaction, business performance, process and personnel with the objective of identifying strengths and opportunities to improve;
• Motivate and facilitate the implementation of the action plan and the development of a continuous improvement mid-set within the retailer team with the main objective of improving customer satisfaction;
• Coach retailer personnel on how to improve customer handling process and attitude.

Who are you:

•  Approx. 5 years of experience in the Automotive business segment at dealership management level;
• Deep knowledge of dealer’s sales and after sales processes, including purchasing applications with strong attitude in customer satisfaction’s improvement;
• In-depth knowledge of Trade Cycle Management / Private Contract Purchase (TCM / PCP) system is required;
• Fluency in Italian and in English;
• Knowledge of Microsoft Office package;
• Analytical approach;
• Excellent communication skills and problem-solving attitude;
• Ability to work independently and in team;
• Master or Bachelor degree is considered a plus;
• Certified coach by an industry recognized body will be a plus.

Working pattern:

Field based job throughout Italy;

40 hours per week.

What we offer:

We offer employment contract and professional growth opportunities. The compensation package will be discussed during the interview and related to the actual experience and skills gained.  

About The Academy:

Since foundation in 2007 in Venice (Italy), The Academy developed significant expertise in sales, service and marketing, offering Strategic Consulting, Trade Cycle Management, Business Development Center (BDC) Training, Sales Academy Programs, Digital Sales Training and Digital Certification Programs to vehicle manufacturers, national sales companies (NCSs), finance companies and dealer groups. In partnership with a digital development company, the company has developed a CRM (customer relationship management) used by dealers and complements The Academy’s sales methodology. 

The company is well known in the local market as a leading provider of sales training, consulting, certification programs and BDC solutions. It owns a Customer Experience Center (business development call center), which draws on its in-depth industry knowledge to manage inbound and outbound customer engagement on behalf of OEMs and dealers

The Academy has been acquired by MSX International Group, a leading global provider of outsourced business solutions for the automotive industry. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

• Warranty & Technical
• Parts & Service
• Retail Performance Management
• Customer Engagement
• Fleet & Mobility

MSX International and all its affiliates guarantee equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.

Only selected candidates will receive a direct response.