Title:  Buyback Prevention Specialist

Title: Buyback Prevention Specialist

Location: Southfield, MI, US

Job Type: Full-time with Benefits  

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

The Buyback Prevention Resolution Specialist will be responsible for supporting the Stellantis dealership and administrative network on requests related to very urgent buyback cases for parts resolution. This role will focus on maintaining an email inbox solely used for buyback scenarios. The Buyback Specialist will work closely with the Buyback Resolution Technical Team and Field Service Consultants. They will work primarily in Stellantis systems, including a case management tool, mainframe linkouts, parts catalog, parts inventory management, supply chain tools, etc. It will require a daily focus on problem solving to obtain required parts, make expediting decisions to ship parts and track them until arrived at required locations (dealer). It is a fast-paced environment with high

expectations.

Day to Day Responsibilities

Requests to be handled include among others:

• Pick from plant process to fill highly escalated part orders
• Facilitate extreme escalations as needed
• Pull reports to reduce escalations
• Dealer to dealer (D2D) sale negotiations - ability to get a dealer to sell a part to
• another dealer
• Dealer interaction for part fulfillment, both verbal and written
• Main point of contact for parts in buyback meetings (part level)
• Part tracking
• Follow up with the different groups that own where the part is at that point in time
• and escalate appropriately
• Ability to look up a VIN using Stellantis sites and applications for part usage
• Upgrade order status
• Place request on dealer behalf
• Force or void orders

Other duties as assigned from time to time by Management

What you bring

• Ability to relate with dealer
• Customer service and interpersonal skills
• Exceptional written and verbal communication skills
• Knowledge of automotive processes & parts
• Strong leadership and interpersonal qualities
• PC literate
• Self-starter
• Work in an individual and team environments
• Proven analytical, problem solving and decision-making abilities
• Results driven
• Must have the ability to work in a fast paced, changing, intense environment
• Bachelor’s degree in Supply Chain, Logistics, and/or Business preferred
• Minimum of four years supply chain management or related experience preferred
• Dealership or OEM related experience, min. one year
• Experience with Electronic Parts Catalog (EPC) desirable
• Mopar service parts, assembly plant or PDC experience preferred

Physical Demands

• While performing the duties of this job, the employee is regularly required to call, video, email, message and communicate with the customer and co-workers
• Work at a PC for 8-10 hours daily
• Reasonable accommodations may be made to enable individuals with disabilities to perform
• the essential functions

WORK LOCATION

• 90+% working for home

• Training will be completed remotely

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. 

Apply Now!!!

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