Title:  Warranty Team Leader

Are you interested in automotive aftersales?  Are you looking for an opportunity to have real-life impact on a team? Would you describe yourself as someone who is energetic, diligent and great communicator?

If you have recognized yourself, then this might be an opportunity for You!

MSX is looking for a Warranty Team Leader who could join our international, automotive community while working together with a German premium brand.

The Role

As a Warranty Team Leader your main responsibility is to ensure productivity and quality requirements are met on warranty assessment related services provided to the repairer networks.
Our client is one of the major car manufacturers. You will support authorized dealerships in warranty claim management.

We are looking for automotive enthusiasts with good customer service and communication skills.

As part of the role, the Warranty Team Leader will:

• Coordinate, support, adjust and coach warranty team members in connection with the daily operation. Ensure availability, high level of productivity, quality, customer satisfaction, quantitative objectives set by KPIs, set by the customer.
• Pro-actively initiate changes and supportively carry over actions based on agreements with team members or on management decisions. 
• Represent the team on internal and external meetings.
• Ensure clear and correct communication with customer NSC’s and the MSXI team working on markets belonging to geographical region of responsibility. Maintain meeting minutes, action plans connected to the communication and issues with markets of geographical responsibility.
• Manage the production of required reports and the proper use of reporting tools.
• Be accessible, supportive and reasonable partner while daily communication with the client. Explain clearly, politely and professionally all dealer questions relating to warranty.
• Assess claims according to client’s warranty regulations and repair procedures in an efficient way, respecting the defined lead times.
• Track warranty response and resolve dealer queries based on request.
• Maintain the accessibility and update the knowledge of relevant technical and warranty materials, bulletins and manuals.
   

In your first 90-days you will:

• Meet everyone in our team,
• Attend our corporate induction,
• Be introduced to our Purpose, Vision and Mission,
• Learn our Values and Behaviours and embed them into your role,
• Be set goals and objectives aligned to the MSX strategy,
• Receive full training on warranty and technical claims, getting more and more involved in electric mobility,

Your Profile:

• College / University degree (preferably automotive engineering), 

• Fluency in English – EU passport or citizenship is mandatory (other EU language capability is an advantage)
• Experience working in automotive after sales processes and dealer network knowledge would be an asset,
• Proven team and project management experience,
• Knowledge of aftersales processes including warranty policies and procedures,
• Basic technical knowledge in automotive parts, diagnosis and repair,
• Capability of working with IT tools /Microsoft 365, Excel, Power Point – advanced level/,
• Strong analytical skills,
• Ability to work under pressure,
• Excellent relational and communicational skills (customer, dealer, colleague, management).

In addition to the core skills, experience and knowledge required to be a success, our ideal candidate will live by the MSX values of:

• Getting it done,
• Proving our words with our actions,
• Creating a better tomorrow for our clients, every single day,
• Fearlessly exploring new roads,
• Delivering on our commitments,
• Being exceptional teammates,
   

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are an inclusion organisation who takes pride in our diverse workforce.
 

In joining MSX, you can enjoy:

• MSX will secure for you an extensive onboarding program that will allow you to achieve the required qualification to perform on the job in line with the high standards of the OEM.
• Regular training and access to global career opportunities/career progression.
• Modern office situated in Budapest.
• A professional but relaxed working environment, as part of a welcoming and diverse team.
   

Working pattern and location

• 40 hours per week
• Indefinite contract
• Monday - Friday
• Hybrid work (2-3 working from home days per week after training period)

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world
 

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions
 

The MSXI Vision

To enhance every journey in the world of mobility

 Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.