Title:  UK - Technical Helpdesk Agent

As an Automotive Technical Support Agent, you will be the key contact between dealers and the manufacturer in case of product related errors and in contributing to find the solution. 
Our client is one of the major premium car manufacturers. You will support operators in diagnosing and repairing vehicles and in providing technical analysis. We are looking for automotive technical experts with good customer service skills.

Candidate Responsibilities:

In your role as technical support agent for an international automobile manufacturer, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick solution finding of technical product issues. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels. With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers.

Your Profile:

• Proven automotive experience, ideally in a dealership, workshop or at a manufacturer (Aftersales retail experience is an advantage)

• Confident in technical concern resolution and warranty procedures

• Fluent in English. Other European languages consider an advantage.

• Experience with a high-performing, collaborative, constructive peer group is a plus

• Very good verbal and written communication skills with high attention to detail

• Ability to work on own initiative with attention to detail with flexible and proactive personality

• Personal qualities of integrity, credibility with high-level of organizational and time management skills

• Strong business acumen and customer focus 

Working Pattern: 

• 40 hours per week 

• Flexible working environment, including regular home office

What we can offer you:

• Opportunity to work with one of the biggest OEM’s on the market

• Relocation Package available for candidates outside of Hungary.

• Regular training and access to global career opportunities/career progression.

• Regular social events.

• Modern office situated in Budapest.

• A professional but relaxed working environment, as part of a welcoming and diverse team. 

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement

• Parts, Accessories & Service Performance

• Actionable Insights

• Diagnostics & Repair Enhancement

• Warranty and Repair Efficiency

• Technical Information

• Learning Solutions

• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
 

  
The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams,
and the power of technology, to craft tailored and innovative solutions

The MSXI Vision
To enhance every journey in the world of mobility
 
 
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.