Title:  Trainer - Customer Service

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.  

As a Trainer, you will oversee studying, collecting and developing training material and contents for the Customer Service Agents. You will also have the responsibility to assess personnel capabilities and competences to best fit their individual development plan.

Your responsibilities
 

• Plan weekly activities around the team preparing detailed scheduling of the resources
• Be in touch with management to identify training needs and requirements 
• Evaluate program outcomes and development strategies for continuous improvement
• Create and adapt programs and trainings for the team in order to improve soft and communication skills, process and product knowledge, systems and service attitude
• Prepare, upgrade and archive all documents, templates and reports as required

Your Profile

• You have advanced knowledge on Customer handling and Customer care procedures
• You have at least 3 years of experience in this area
• You have excellent Enlglish skills
• You have a good knowledge in PowerPoint and Excel
• You have a focus on improvement and simplification
• You have good interpersonal, communication and stress management skills
• You have logical thinking to break complex problems into their components
• You are flexible, and able to adapt to changing environment and priorities

What we can offer

• Competitive salary
• A professional but relaxed and flexible working environment, as part of a welcoming team
• Modern and new office in the 13th district, in Budapest
• Work in a best-in-class customer service hub
• Interaction with diverse cultures and customers

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our proven track record means that we now partner with almost every car manufacturer on the market, providing industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.