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Title:  Technical Support HUB Manager (Automotive)

Location: 

BU, HU

Date:  Dec 28, 2021

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. To learn more about MSXI, please visit www.msxi.com or www.careers.msxi.com

As a Technical Helpdesk HUB Operations Manager, the successful candidate will be the key contact person between our Budapest and local central technical team. The ideal candidate will have experience in the automotive industry and strong business acumen, team management skills.

This is an exciting opportunity that will support one of the major premium car manufacturers.
 

Candidate Responsibilities:

  • Be the point of contact between the Central and the Budapest offices, balance and control the workload within the team
  • Manage a team of 50+ individuals and ensure the best service for the European retailers of a major premium brand
  • Support the preparation and training phase for the team to have a successful and smooth launch
  • Implement Continuous Improvement methods to streamline operational processes and overall productivity
  • Promote a collaborative team environment and act as main reference point for the project members and the Clients
  • Provide a monthly performance overview to the agents and identify HR needs to build-up a well-performing team
  • Participate actively in the Governance Project while addressing business needs and improvement opportunities

 

Your Profile:

 

  • At least 5+ years of automotive experience, ideally in an OEM, dealership or workshop (Aftersales retail experience is an advantage)
  • Degree in engineering or mechanics related certificate
  • Confident in warranty procedures and technical error resolution
  • Demonstrated experience in mechanics, workshop processes and vehicle diagnostics
  • Excellent verbal and written communication skills in English (German preferred)
  • Proven skills in coordinating a high-performing and collaborative team
  • Ability to work on own initiative with attention to detail
  • Strong organizational and time management skills to ensure customer satisfaction
  • Expert in Lean techniques to streamline workflows and performances

 

Working Pattern:

  • 40 hours per week
  • Flexible working environment, including regular home office
  • Business trips to other MSX locations if required

 

What we can offer you

  • Opportunity to work with one of the biggest OEM’s on the market
  • Regular training and access to global career opportunities/career progression.
  • Regular social events.
  • Modern office situated in Budapest.
  • A professional but relaxed working environment, as part of a welcoming and diverse team.

 

About MSX

 

With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

  • Warranty & Technical
  • Parts & Service
  • Retail Performance Management
  • Customer Engagement
  • Fleet & Mobility
     

Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market.

Our talented employees are helping us to exceed our ambitious growth plans year on year, so if you think you have what it takes to make MSXI the partner of choice – please apply now.

 

Shortlisted candidates will be invited to attend a Microsoft Teams or telephone interview within few days.

In case of any questions please feel free to contact us on cee-jobs@msxi-euro.com!

 

MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity


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