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Title:  Technical Helpdesk Specialist

Location: 

BU, HU

Date:  Jul 15, 2021

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MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries.

MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

To learn more about MSXI, please visit www.msxi.com or www.careers.msxi.com

 

As a Helpdesk Technician, you will be the representative of our Client, one of the major car manufacturers. You will support independent operators in diagnosing and repairing vehicles, provide technical analysis and support project managers within the team. We are looking for a background in the automotive sector within a technical environment with good customer service skills.

 

Your Responsibilities:

  • Provide guidance and technical instruction to Independent Operators to enable them to diagnose and repair vehicles. Provide Technical input on Customer Service cases to allow them to make informed decisions
  • Record data as required into a computer system, provide vehicle and concern details if and when required about any particular case.
  • Maintain an acceptable level of quality and answer rate
  • Participate in training / product information exchange
  • Liaise with the national sales comapanies, technical centers, agents and dealership networks
  • Being part of new projects, such as Customer Loyalty Programme

 

Your Profile

  • You have automotive experience, ideally in a dealership or workshop
  • To have customer facing experience would be an advantage
  • You are confident in technical concern resolution
  • You are fluent in English and Hungarian / Polish
  • You have excellent communication and problem solving skills
  • You have adaptable and flexible approach, and you are able to work independently
  • You are computer literate

 

 

What We Can Offer

  • Competitive salary
  • A professional but relaxed and flexible working environment, as part of a welcoming team
  • Opportunity to work with one of the biggest automotive company on the market
  • Work in a best in class customer service hub
  • Interaction with diverse cultures and customers


Job Segment: Help Desk, Information Technology, Automotive, Technology

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