Title:  Automotive Technical Support Agent with Czech (Premium German Brand)

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

As an Automotive Technical Support Agent, you will be the key contact between dealers and the manufacturer in case of product related errors and in contributing to find the solution. Our client is one of the major premium car manufacturers. You will support operators in diagnosing and repairing vehicles and in providing technical analysis. We are looking for automotive technical experts with good customer service skills.

Candidate Responsibilities:

In your role as technical support agent for an international automobile manufacturer, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick solution finding of technical product issues. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels. With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers.

Your Profile:

• Proven automotive experience, ideally in a dealership, workshop or at a manufacturer (Aftersales retail experience is an advantage)
• Confident in technical concern resolution and warranty procedures
• Fluent in English and Czech (other languages as a plus)
• Experience with a high-performing, collaborative, constructive peer group is a plus
• Very good verbal and written communication skills with high attention to detail
• Ability to work on own initiative with attention to detail with flexible and proactive personality
• Personal qualities of integrity, credibility with high-level of organizational and time management skills
• Strong business acumen and customer focus 

Working Pattern: 

• 40 hours per week 
• Flexible working environment, including regular home office

What we can offer you

• Opportunity to work with one of the biggest OEM’s on the market
• Relocation Package available for candidates outside of Hungary. (Work visa sponsorship if needed.)
• Regular training and access to global career opportunities/career progression.
• Regular social events.
• Modern office situated in Budapest/Prague
• A professional but relaxed working environment, as part of a welcoming and diverse team. 

About MSX

With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

• Warranty & Technical
• Parts & Service
• Retail Performance Management
• Customer Engagement
• Fleet & Mobility

Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market.
Our talented employees are helping us to exceed our ambitious growth plans year on year, so if you think you have what it takes to make MSXI the partner of choice – please apply now.