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Title:  Customer Service Team Leader - Polish Team

Location: 

BU, HU

Date:  Jan 12, 2022

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

 

Currently we are looking for a Polish speaking Team Leader to guide our growing Polish team in supporting one of our biggest client. As team leader you will lead and coordinate the Polish customer service team in order to achieve the targets.

 

 

Your responsibities:

 

  • Define feasible solution to meet expected customer results, related global / internal KPIs and metrics.
  • Contribute to team achievements and targets.
  • Constantly improve process workflow efficiency and quality
  • Help the team to find always the best way to reach customer’s expectations.
  • Guarantee delivery of best customer support as detailed and published in the project guidelines.
  • Guarantee usage of MSXI business knowledge methodology and guidelines to deliver a high-quality business service.
  • Put in place all corrective and preventive actions to ensure the achievement of project objectives

 

Your profile

 

  • You have experience in Customer Service as a Team Leader or Supervisor
  • You have very strong communication and conflict management skills
  • You have a great vision how to handle a growing team
  • You are interest in automotive industry is a great advantage
  • You speak fluently English and preferably Polish as well 
  • You are available to start in early 2022

 

What we can offer

 

  • Competitive salary with bonus system
  • A professional but relaxed and flexible working environment, as part of a welcoming team
  • Modern office situated in the 13th district of Budapest
  • Flexible working enviroment with home office options
  • Private healthcare package

 

 

Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market.

Our talented employees are helping us to exceed our ambitious growth plans year on year, so if you think you have what it takes to make MSXI the partner of choice – please apply now.

MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.


Job Segment: Customer Service, Automotive

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