Electric Vehicle Technical Consultant with German / Dutch

Are you an experienced Aftersales professional? Are you passionate about automotive, and would you like to work with a prestigious EV brand?

MSX International has the job for You!

At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions.

The Role

MSX International, leading global provider of business solutions for the automotive industry, is calling all the Electric Vehicle professionals and enthusiasts that are ready for an exciting and challenging journey in the world of electric mobility. We have been selected by smart Europe GmbH to deliver world-class retailer support services from the newly established European Retail Engagement Center (REC) in Budapest, Hungary.

The ideal candidate will possess the technical acumen and the ability to provide an excellent level of service to smart brand retailers. Our new Electric Vehicle Technical Consultant will contribute to the MSX Purpose, Vision and Mission by working with the retailers every day to deliver for them the REC services - technical support, warranty support, aftersales processes, and systems support.
 

As part of the role, the Electric Vehicle Technical Consultant will:

• Provide information, technical advises and solutions, assess warranty claims to smart retailers, primarily via a ticketing system in retailer’s local language
• Manage retailer enquiries via taking ownership of the cases until the final resolution or escalation within the defined lead times
• Liaise with retailer personnel at all levels and ensure clear and correct communication
• Analyse the request and identify the root causes and main technical or diagnostic issues
• Assessment, administration and follow up of retailers’ warranty claims and pre-authorizations submitted electronically
• Liaise with smart IT for the system issues resolution in line with the escalation process

In your first 90-days you will:

• Meet everyone in our team
• Attend our corporate induction
• Be introduced to our Purpose, Vision and Mission
• Learn our Values and Behaviours and embed them into your role
• Be set goals and objectives aligned to the MSX strategy
• Receive full training on warranty and technical claims, getting more and more involved in electric mobility

About You

• You have relevant education in automotive, engineering, or electrical field
• You must be fluent in German / Dutch and advanced in English (any additional language will be a plus)
• You are experienced with electric vehicle platforms, hybrid technology, aftersales, warranty management, IT or process management would be a strong advantage
• You are comfortable dealing with technical documentation and tools
• You have strong root cause investigation and analytical skills
• You have a strong desire to help people and willingness to learn innovative technologies

In addition to the core skills, experience and knowledge required to be a success, our ideal candidate will live by the MSX values of:

• Getting it done;
• Proving our words with our actions;
• Creating a better tomorrow for our clients, every single day;
• Fearlessly exploring new roads;
• Delivering on our commitments;
• Being exceptional teammates.

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are an inclusion organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• MSX will secure for you an extensive onboarding program that will allow you to achieve the required qualification to perform on the job in line with the high standards of the OEM.
• Regular training and access to global career opportunities/career progression.
• Modern office situated in Budapest.
• A professional but relaxed working environment, as part of a welcoming and diverse team.

Working pattern and location

• 40 hours per week
• Indefinite contract
• Monday - Friday
• Hybrid work: Flexible working environment, including work from home days
   

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world
 

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions
 

The MSXI Vision

To enhance every journey in the world of mobility

Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.