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Title:  Electric Vehicle Technical Consultant with German



Date:  Nov 27, 2022

MSX International, leading global provider of business solutions for the automotive industry, is calling all the Electric Vehicle professionals and enthusiasts that are ready for an exciting and challenging journey in the world of electric mobility.

MSX International has been selected by smart Europe GmbH to deliver world-class retailer support services from the newly established European Retail Engagement Center (REC) in Budapest, Hungary.


Are you an experienced Aftersales professional? Are you passionate about automotive, and would you like to work with a prestigious EV brand?

Then this may be the opportunity you’re looking for! 

The ideal candidate will possess the technical acumen and the ability to provide an excellent level of service to smart brand retailers. You will be front and center working with the retailers every day to deliver for them the REC services - technical support, warranty support, aftersales processes, and systems support.


What will be your responsibilities?

  • Provide information, technical advises and solutions, assess warranty claims to smart retailers, primarily via a ticketing system in retailer’s local language
  • Manage retailer enquiries via taking ownership of the cases until the final resolution or escalation within the defined lead times
  • Liaise with retailer personnel at all levels and ensure clear and correct communication
  • Analyse the request and identify the root causes and main technical or diagnostic issues
  • Assessment, administration and follow up of retailers warranty claims and pre-authorizations submitted electronically
  • Liaise with smart IT for the system issues resolution in line with the escalation process



We are looking for you if…

  • You have relevant education in automotive, engineering or electrical field
  • You must be fluent in German and advanced in English (any additional language will be a plus)
  • You are experienced with electric vehicle platforms, hybrid technology, aftersales, warranty management, IT or process management would be a strong advantage
  • You are comfortable dealing with technical documentation and tools
  • You have strong root cause investigation and analytical skills
  • You have a strong desire to help people and willingness to learn innovative technologies


Working Pattern:

  • 40 hours per week with a schedule from 8.30 to 17.00 pm

  • Flexible working environment, including work from home days

What we can offer you

  • Relocation Package available for candidates outside of Hungary.
  • Regular training and access to global career opportunities/career progression.
  • Regular social events.
  • Modern office situated in Budapest.
  • A professional but relaxed working environment, as part of a welcoming and diverse team.


MSX will secure for you an extensive onboarding program that will allow you to achieve the required qualification to perform on the job in line with the high standards of the OEM.

Apply now and upload your English CV!

Shortlisted candidates will be invited to attend a Microsoft Teams or telephone interview within few days.

In case of any questions please feel free to contact us on!

Job Segment: Technical Support, Consulting, Engineer, Bilingual, Automotive, Technology, Service, Engineering

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