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Title:  Electric Vehicle Technical Consultant (Nordic)

Location: 

BU, HU

Date:  Sep 23, 2022

 

MSX International, leading global provider of business solutions for the automotive industry, is calling all the Electric Vehicle professionals and enthusiasts that are ready for an exciting and challenging journey in the world of electric mobility.

MSX International has been selected by smart Europe GmbH to deliver world-class retailer support services from the newly established European Retail Engagement Center (REC) in Budapest, Hungary.

 

The ideal candidate will possess the technical acumen and the ability to provide an excellent level of service to smart brand retailers. You will be front and center working with the retailers every day to deliver for them the REC services - technical support, warranty support, aftersales processes, and systems support.

 

What will be your responsibilities? 

  • Provide information, technical advises and solutions to smart retailers, primarily via a ticketing system or other communication tools in retailer’s local language
  • Manage retailer enquiries via taking ownership of the cases until the final resolution or escalation within the defined lead times
  • Liaise with retailer personnel at all levels and ensure clear and correct communication
  • Analyse the request and identify the root causes and main technical or diagnostic issues
  • Assessment, administration and follow up of retailers warranty claims and pre-authorizations submitted electronically
  • Liaise with smart IT for the system issues resolution in line with the escalation process
     

We are looking for you if...

  • You have a university degree or other relevant education in the automotive, engineering, or electrical fields
  • You are fluent in Danish / Finnish / Norwegian / Swedish and advanced in English, additional language will be a plus
  • You are comfortable dealing with technical documentation and tools
  • You have strong root cause investigation and analytical skills
  • You have a strong desire to help people and willingness to learn innovative technologies
  • Experience with electric vehicle platforms would be a strong advantage
  • Previous interaction with automotive and case management applications would be a plus
     

Working Pattern:

  • 40 hours per week with a schedule from 8.30 to 17.00 pm.
  • Flexible working environment, including work from home days
     

What we can offer you:

  • Relocation Package available for candidates outside of Hungary.
  • Regular training and access to global career opportunities/career progression.
  • Regular social events.
  • Modern office situated in Budapest.
  • A professional but relaxed working environment, as part of a welcoming and diverse team.
  • MSX will secure for you an extensive onboarding program that will allow you to achieve the required qualification to perform on the job in line with the high standards of the OEM.

 

About MSXI

With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

 

  • Warranty & Technical
  • Parts & Service
  • Retail Performance Management
  • Customer Engagement
  • Fleet & Mobility

 

Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market.

Our talented employees are helping us to exceed our ambitious growth plans year on year, so if you think you have what it takes to make MSXI the partner of choice.

 

Apply with your English CV to this opportunity!

Shortlisted candidates will be invited to attend a Microsoft Teams or telephone interview within few days.

In case of any questions please feel free to contact us on cee-jobs@msxi-euro.com!

 


Job Segment: Consulting, Technical Support, Electrical, Engineer, Service, Automotive, Technology, Engineering

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