Title:  Automotive Technical Support Agent with Portuguese

Automotive Technical Support Agent with Portuguese

40-hours per week

Permanent

Budapest

MSX International has the job for you!

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. To learn more about MSXI, please visit www.msxi.com or www.careers.msxi.com

The Role:

As an Automotive Technical Support Agent, you will be the key contact between dealers and the manufacturer in case of product related errors and in contributing to find the solution.

Our client is one of the major premium car manufacturers. You will support operators in diagnosing and repairing vehicles and in providing technical analysis. We are looking for automotive technical experts with good customer service skills.

In your role as technical support agent for an international premium automobile manufacturer, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick solution finding of technical product issues. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels. With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers.

About you:

Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes:

• Proven automotive experience, ideally in a dealership, workshop or at a manufacturer (Aftersales retail experience is an advantage).
• Confident in technical concern resolution and warranty procedures.
• Fluent in English and Portuguese (other languages as a plus).
• Experience with a high-performing, collaborative, constructive peer group is a plus.
• Very good verbal and written communication skills with high attention to detail.
• Ability to work on own initiative with attention to detail with flexible and proactive personality.
• Personal qualities of integrity, credibility with high-level of organizational and time management skills.
• Strong business acumen and customer focus.

In addition to the core skills, experience and knowledge required to be a success, our ideal candidate will live by the MSX values of:

• Getting it done;
• Proving our words with our actions;
• Creating a better tomorrow for our clients, every single day;
• Fearlessly exploring new roads;
• Delivering on our commitments;
• Being excpetional teammates.

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are an inclusion, organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Ability to equally accommodate working from home office or remote location based on geographical availability
• Opportunity to work with one of the biggest OEM’s on the market
• Relocation Package available for candidates outside of Hungary or local offices available in Budapest, Prague, Warsaw
• Regular training and access to global career opportunities/career progression.
• A professional but relaxed working environment, as part of a welcoming and diverse team. 

Working pattern and location:

• 40 hours per week
• Permanent
• Monday-Friday
• Budapest

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our proven track record means that we now partner with almost every car manufacturer on the market, providing industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.