Title:  Automotive Technical Support Agent / Coordinator with Italian

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. To learn more about MSXI, please visit www.msxi.com or www.careers.msxi.com

As an Automotive Technical Expert, you will be a major contact between dealers and manufacturer in case of product related problems and supporting in the solution finding.
Our client is one of the major premium car manufacturers. You will support operators in diagnosing and repairing vehicles and in provide technical analysis. We are looking for automotive technical experts with good customer service skills.
 

Candidate Responsibilities:

In your role as technical expert for an international automobile manufacturer, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick solution finding of technical product issues. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels. With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers.

Your Profile:

• Proven automotive experience, ideally in a dealership, workshop or at a manufacturer
  (Aftersales retail experience is an advantage)
• Confident in technical concern resolution and warranty procedures
• Fluent in English and Italian (other languages as a plus)
• Experience with a high-performing, collaborative, constructive peer group is a plus
• Very good verbal and written communication skills with high attention to detail
• Ability to work on own initiative with attention to detail with flexible and proactive personality
• Personal qualities of integrity, credibility with high-level of organizational and time management skills
• Strong business acumen and customer focus

Working Pattern:

• 40 hours per week
• Flexible working environment, including regular home office

What we can offer you

• Opportunity to work with one of the biggest premium OEM’s on the market
• Regular training and access to global career opportunities/career progression.
• Regular social events.
• Modern office situated in Budapest.
• A professional but relaxed working environment, as part of a welcoming and diverse team.

Shortlisted candidates will be invited to attend a Microsoft Teams or telephone interview within few days.

In case of any questions please feel free to contact us on cee-jobs@msxi-euro.com!

MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity