Title:  Automotive Technical Support Agent (Premium German Brand)

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. To learn more about MSXI, please visit www.msxi.com or www.careers.msxi.com

Summary

As an Automotive Technical Support Agent, you will be the key contact between dealers and the manufacturer in case of product related errors and in contributing to find the solution.

Our client is one of the major premium car manufacturers. You will support operators in diagnosing and repairing vehicles and in providing technical analysis. We are looking for automotive technical experts with good customer service skills and fluency in the following languages: Dutch / French / German / Italian / Portuguese / Spanish. 

Responsibilities

In your role as technical support agent for an international premium automobile manufacturer, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick solution finding of technical product issues. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels. With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers.

Your profile

Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes:

• Proven automotive experience, ideally in a dealership, workshop or at a manufacturer (Aftersales retail experience is an advantage)
• Confident in technical concern resolution and warranty procedures
• Fluent in English and Dutch / French / German / Italian / Portugese / Spanish 
• Experience with a high-performing, collaborative, constructive peer group is a plus
• Very good verbal and written communication skills with high attention to detail
• Ability to work on own initiative with attention to detail with flexible and proactive personality
• Personal qualities of integrity, credibility with high-level of organizational and time management skills
• Strong business acumen and customer focus 

What we offer

• Ability to equally accommodate working from home office or remote location based on geographical availability
• Opportunity to work with one of the biggest OEM’s on the market
• Relocation Package available for candidates outside of Hungary or local offices available in Budapest, Prague, Warsaw
• Regular training and access to global career opportunities/career progression.
• A professional but relaxed working environment, as part of a welcoming and diverse team. 

Shortlisted candidates will be invited to attend a technical assessment and  Microsoft Teams or telephone interview within 1-2 weeks. 

MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity