Automotive Technical Helpdesk HUB Operations Manager

Date: 2 Feb 2024

Location: Budapest, BU, HU, 1113

Company: MSX INTERNATIONAL

Are you looking for an exciting opportunity where you can combine your managerial and technical expertise while working for a premium automotive brand? 

 

If your answer is YES, this is your chance!

 

As a Technical Helpdesk HUB Operations Manager you could be the key contact person between our Budapest and local central technical team, working with a European quality-focused premium automotive customer. Our ideal candidate would have experience in the automotive industry and strong business acumen, team management skills in a fast-paced international environment. 
 

Candidate Responsibilities:

●    Be the point of contact between the Central and the Budapest offices, balance and control the workload within the team
●    Manage a team of 50+ automotive technical support individuals and ensure the best service for the European retailers of a major premium brand
●    Support the preparation and training phase for the team when taking over new tasks and markets
●    Implement Continuous Improvement methods to streamline operational processes and overall productivity
●    Promote a collaborative team environment and act as main reference point for the project members and the Clients
●    Provide a monthly performance overview to the agents and identify HR needs to build-up a well-performing team
●    Participate actively in the Governance Project while addressing business needs and improvement opportunities
 

Your Profile:

●    At least 5+ years of automotive experience, ideally in an OEM, dealership or workshop in a managerial role (Aftersales retail experience is an advantage)
●    Degree in engineering or mechanics related certificate
●    Confident in warranty procedures and technical error resolution 
●    Demonstrated experience in mechanics, workshop processes and vehicle diagnostics
●    Excellent verbal and written communication skills in English (German preferred) 
●    Proven skills in coordinating a high-performing and collaborative team
●    Ability to work on own initiative with attention to detail 
●    Strong organizational and time management skills to ensure customer satisfaction
●    Expert in Lean techniques to streamline workflows and performances


Working Pattern: 

•    40 hours per week 
•    Flexible working environment, including regular home office
•    Business trips to other MSX locations if required


What we can offer you

●    Opportunity to work with one of the biggest OEM’s on the market
●    Regular training and access to global career opportunities/career progression.
●    Regular social events.
●    Modern office situated in Budapest.
●    A professional but relaxed working environment, as part of a welcoming and diverse team. 
 

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

  • Consumer Engagement
  • Parts, Accessories & Service Performance
  • Actionable Insights
  • Diagnostics & Repair Enhancement
  • Warranty and Repair Efficiency
  • Technical Information
  • Learning Solutions
  • Sales Performance

 

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

 

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world
 

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions
 

The MSXI Vision

To enhance every journey in the world of mobility

 

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.