Title:  Automotive Support Specialist with German

At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions. MSX International has a long proven history of supporting the biggest vehicle manufacturers all over the world.

The Role

As an ’Automotive Support Specialist’ you will have the possibility to support a premium German car brand with their day to day warranty issues, building brand recognition and loyalty. During your job you will acquire unique knowledge of the inner workings of the newest models on the market.

Your Responsibilities:

• Manage day to day warranty claims according to KPIs;
• Verify warranty policies and procedures application;
• Check the integrity and correctness of claims;
• Self-assessment on managed cases;
• Cooperate with senior team members about cases in analysis
• Communicate with Dealers and Customers (mainly in writing)

In your first 90-days you will:

• Meet everyone in our team
• Attend our corporate induction
• Be introduced to our Purpose, Vision and Mission
• Learn our Values and Behaviours and embed them into your role
• Be set goals and objectives aligned to the MSX strategy
• Receive full training on warranty claims, and establish the differences between brands, policies and countries, with a view to take full accountability of warranty claims as soon as possible

About you

This is an excellent opportunity for an individual who has a particular interest in everything automotive, has experience in the areas of the industry, or in customer support roles. Our ideal candidate will have good computer skills, good understanding of vehicle mechanics as well as:

• Fluency in English and German language 
• Strong communication, organizational and time-management skills.
• Excellent attention to detail and pride yourself on being punctual/ reliable.
• Experience working in automotive after sales processes would be an advantage, particularly if you have worked at an automotive Retailer or Dealer.

In addition to the core skills, experience and knowledge required to be a success, our ideal candidate will live by the MSX values of:

• Getting it done;
• Proving our words with our actions;
• Creating a better tomorrow for our clients, every single day;
• Fearlessly exploring new roads;
• Delivering on our commitments;
• Being excpetional teammates.

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all.

In joining MSX, you can enjoy:

• Competitive Salary and bonus package
• Private health insurance
• Global career development opportunities
• Regular training and access to global career opportunities/career progression.
• Regular social events.
• Modern office situated in Budapest.
• A professional but relaxed working environment, as part of a welcoming and diverse team.

Working Pattern:

• 40 hours per week with a schedule from 8.30 to 17.00 pm.
• Flexible working environment, including work from home days

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our proven track record means that we now partner with almost every car manufacturer on the market, providing industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.