Share this Job

Operations Manager

Date: 27-Apr-2021

Location: BRU, BE


Uploaded image: No description set. foto encabezamiento 2.jpg



Who are we?
MSX is a leading technology – enabled business process outsourcing company that provides state of the art solutions and services to automotive business in more than 80 countries. For over half a century, our strategic solutions have helped car manufacturers and their dealer networks thrive within the evolving automotive industry.

Our team’s deep automotive industry expertise combined with our leading technologies and tools, advanced data analytics and custom software solutions enable our customers to improve the performance of their automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Working at MSX means being part of a motivated, successful team. 
We focus on three key principles: empowering our people to contribute to company development; creating systems and processes that support organizational and personal growth; and fostering people’s growth by promoting an entrepreneurial approach to work.


We are currently looking for an Operations Manager to join our team in Brussels!

As Operations Manager, you will be running the operations in Belgium & Luxembourg. Your aim will be to achieve business objectives, both financially & qualitative, by managing, creating, developing and implementing (new) business opportunities. You will ensure MSX Business Excellence is monitored and lead new initiatives to pro-actively improve the organization on Quality Management.

You will be responsible for the following tasks:

  • Monitor business performance and identify improvement actions required.
  • Monitor qualitative & quantitative objectives, carrying out ongoing customer reviews to ensure customer requirements are well understood and services delivery exceeds expectations. 
  • Lead, coach and motivate the teams linked to office based and field projects.
  • Take a pro-active approach in all quality processes. 
  • Identify business opportunities (new or organic), act on these and propose relevant MSX solutions.
  • Manage proposals and assure MSX remains “Partner of Choice” for our customers.
  • Continually investigate competition and inform related stakeholders to influence future products and strategies.
  • Ensure financial forecast is submitted accurately and on time.


What do we require from you?

  • Bachelor Degree
  • Experience in the automotive industry is an advantage.
  • Excellent project management 
  • Excellent leadership skills
  • Fluent Dutch/Flemish in writing and speaking
  • Good written and verbal language skills in English and French
  • Good MS Office (Word, Excel, PowerPoint) skills
  • Commercial and strategic mindset
  • Analytical thinking


If you meet the listed requirements, and apart from those, you have excellent decision making, influencing, and negotiating skills, then don't hesitate to apply!

Why would you choose us?
Besides a competitive salary and benefit package, we provide a supportive, inclusive environment. We give our employees the freedom to take ownership and foster their entrepreneurial skills in order to gain experience and knowledge to grow and develop.