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Title:  Service Solutions Operations Specialist-Boston

Location: 

Boston, MA, US

Date:  Sep 23, 2022

 

Title: Mobile Service Solutions Operation Specialist-2 (Launch Trainer)

Location: Boston, MA, US

Job Type: Full-time with Benefits

 

Who We Are:

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise.  We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

 

What’s in it for you?  When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

SUMMARY

MSX International is seeking dynamic individuals who will be responsible for the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program.

Major metropolitan areas, list the 21 regions

 

RESPONSIBILITIES

This person will be responsible for developing and maintaining a direct relationship with automotive dealers inside their assigned market area, conduct program and vehicle launch activities, along with implementing plans to achieve market area and regional objectives:  

The Operations Specialist/Launch Trainer will provide primary operational support to assigned Mobile Service Dealers within the market:

  • Attend Annual Business Plan Meetings
  • Create and Work Mobile Service Action Plans
  • Conduct Repair Order Analysis as needed
  • Ensure available technology is utilized up to date
  • Review Mobile Service policies and marketing actions
  • Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences
  • Perform Pre-Launch activities, including Dealer Launch Meeting 60-days prior to van arrival
    • Strategic planning session on how and who will run the Mobile Service program and vehicle
  • Perform on-site Training
    • Vehicle Inspection Training
    • Service Work Upsell Training
    • Telephone Sales Skills
    • Customer Handling Skills
    • Credit Card Solicitation Skills
  • Provide visit summaries to Dealer, District Operations Manager
  • Complete all administrative tasks in a timely manner

 

QUALIFICATIONS

Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication, and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision.  The successful candidate must also reflect an exceptional track record and attributes that includes:

  • OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills
  • Demonstrated proficiency with PC applications in a Windows environment
  • This position requires proficiency with Microsoft Word, PowerPoint, Excel, and Internet Explorer
  • Ability to leverage relationships to identify and sell the business case for change
  • Analyzing data from dealer financials and operational assessments to establish action plans
  • Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
  • Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
  • Ability to train and utilize all aspects of automotive service sales
  • Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results 

 

WORK ENVIRONMENT

  • Up to 75% Travel required
  • Overnight travel required
  • Have ability to equally accommodate working from home office or remote location

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
 

If you are interested in this position apply here 

https://careers.msxi.com

 

 

#MSXNAJobs


Nearest Major Market: Boston

Job Segment: Operations Manager, BPO, Telemarketing, Operations, Automotive, Sales

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