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Title:  Warranty Assessor

Location: 

TN, IN

Date:  Oct 9, 2025

Warranty Assessor

Roles & Responsibilities:

Main duty is to succeed at the following tasks:

  • Assess submitted claims on OEM systems and liaise with and where required the Retailers and partners via ticketing system
  • Analyse data received from Retailers, partners and ensure that all data is aligned with all the correct processes, technical bulletins and campaigns
  • Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
  • Administer the necessary documentation to support the claims
  • Write, share and circulate data to the relevant recipients when required
  • Liaise with relevant parties on Case Histories, trends and analysis
  • Liaise with Team Leader in case of uncertainties in line with the Escalation Process
  • Assess claims and authorizations in line with KPIs described in SLA

 Competencies - Knowledge & Skills:

  • Knowledge of warranty terms and rules
  • Knowledge of Warranty policy and procedures
  • Knowledge of technical aspects
  • Knowledge of diagnosis operations (both mechanical and electronic)
  • Knowledge of technical support material (tech manuals, Service News, Campaigns)

Experience:

  • Preferably have warranty and technical experience from within a retailer environment
  • Alternatively at least 2 years Aftersales automotive retailer experience

Qualification:University degree or other relevant education e.g. business administration/ finance/ automotive or other technical area

Language: Fluent in local market language and advanced English (written and spoken) is mandatory. Additional language will be a plus.


Job Segment: Technical Support, Technology, Automotive

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