Title: Warranty Assessor
Location:
TN, IN
Date:
Oct 9, 2025
Warranty Assessor
Roles & Responsibilities:
Main duty is to succeed at the following tasks:
- Assess submitted claims on OEM systems and liaise with and where required the Retailers and partners via ticketing system
- Analyse data received from Retailers, partners and ensure that all data is aligned with all the correct processes, technical bulletins and campaigns
- Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
- Administer the necessary documentation to support the claims
- Write, share and circulate data to the relevant recipients when required
- Liaise with relevant parties on Case Histories, trends and analysis
- Liaise with Team Leader in case of uncertainties in line with the Escalation Process
- Assess claims and authorizations in line with KPIs described in SLA
Competencies - Knowledge & Skills:
- Knowledge of warranty terms and rules
- Knowledge of Warranty policy and procedures
- Knowledge of technical aspects
- Knowledge of diagnosis operations (both mechanical and electronic)
- Knowledge of technical support material (tech manuals, Service News, Campaigns)
Experience:
- Preferably have warranty and technical experience from within a retailer environment
- Alternatively at least 2 years Aftersales automotive retailer experience
Qualification:University degree or other relevant education e.g. business administration/ finance/ automotive or other technical area
Language: Fluent in local market language and advanced English (written and spoken) is mandatory. Additional language will be a plus.
Job Segment:
Technical Support, Technology, Automotive