Title:  Technical Support Engineer - Associate

Title: Technical Support Engineer Associate

Job Description

Provide technical support to users for a wide range of computer-related issues.

Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support for the Local and Global Markets

You will receive incoming calls and requests from users, and other GTS Personnel, and will be responsible for troubleshooting, analysing, and resolving user problems.
You will be expected to succeed at the following tasks:

Receive incoming calls and requests regarding problems with desktop functionality, network connectivity, application support and M365 Services.

Actively listen to user problems with the intention

Mandatory Certifications:

ITIL Foundation Certification – IT Service Management required.

Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Modern Desktop Administrator Associate

Bachelor’s Degree or equivalent
Experience:

Proven experience 3-7 years working experience with Support Operations Microsoft Cloud Technologies, O365 suite, MS Azure.

Other technologies i.e., Service Now, RingCentral will be beneficiary.