Title:  Automotive Customer Service Advisor

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Are you our new Customer Service Advisor?

You will be responsible to develop sales opportunities, retaining the final customers and supporting them in order to carry out the sale of products and services, maintaining a professional relationship as well as providing information on the characteristics of the entire range of products and services themselves.

You will therefore focus their teleselling activities in processing and manage all the leads generated by different commercial channels, mainly digital, recontacting the customers in order to agree on an appointment at the dealership where the sales staff can complete the sales process.

How will your job look like :

• Retain and support the final customer;
• Guarantee the achievement of the sales objectives assigned;
• Implement commercial policies through specific remote commercial prospecting activities;
• Generate qualified sales opportunities through telemarketing and telesales activities;
• Provide information via telephone on available products and active marketing campaigns, increasing network loyalty;
• Support the Sales Area within the Dealer;
• Provide data and information on the progress of the activity at the level of the individual operator / channel followed;
• Collaborate with other members of the sales team and share best practices with other project resources as well.
• Interface with the automotive house and dealers, guaranteeing constant and accurate updating;

Who are you?

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Customer Service Advisor has a High School Diploma or Degree, as well as :

• High level of computer literacy, especially MS Office;
• Italian proficiency ;
• Fluent English  (German knowledge is a great plus);
• Previous experience in the marketing, business and/or customer care departments of multinational corporations is an assett

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Working pattern:

Office based in Marghera (VE)

Hybrid working model

Monday - Friday

What we offer:

We offer fixed term employment contract and professional growth opportunities. The compensation package will be discussed during the interview and related to the actual experience and skills gained.

About The Academy:

Since foundation in 2007 in Venice (Italy), The Academy developed significant expertise in sales, service and marketing, offering Strategic Consulting, Trade Cycle Management, Business Development Center (BDC) Training, Sales Academy Programs, Digital Sales Training and Digital Certification Programs to vehicle manufacturers, national sales companies (NCSs), finance companies and dealer groups. In partnership with a digital development company, the company has developed a CRM (customer relationship management) used by dealers and complements The Academy’s sales methodology. 

The company is well known in the local market as a leading provider of sales training, consulting, certification programs and BDC solutions. It owns a Customer Experience Center (business development call center), which draws on its in-depth industry knowledge to manage inbound and outbound customer engagement on behalf of OEMs and dealers

The Academy has been acquired by MSX International Group, a leading global provider of outsourced business solutions for the automotive industry. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

• Consumer Engagement 
• Parts, Accessories & Service Performance 
• Actionable Insights 
• Diagnostics & Repair Enhancement 
• Warranty and Repair Efficiency 
• Technical Information 
• Learning Solutions 
• Sales Performance 

MSX International and all its affiliates guarantee equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.

Only selected candidates will receive a direct response.