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Title:  Express Service Consultant - Atlanta, GA

Location: 

Atlanta, GA, US

Date:  Mar 24, 2021

Summary

The Express Service Dealer Consultant (“Dealer Consultant”) will be responsible for the professional delivery and installation of all Express Service solutions furnished by Vendor to KMA. The Dealer Consultant will be responsible for developing and maintaining a direct relationship with specifically assigned dealers and OEM field organizations where applicable as well as to assist with Dealer Workshop Meetings.

 

Responsibilities

  • Installation of the Basic and/or Advanced Express Service program as outlined in the Express Service program documentation
  • Dealer Basic and/or Advanced Consultations as outlined in the Express Service program documentation
  • Dealer Basic and/or Advanced Sustainment visits as outlined in the Express Service program documentation
  • Dealership staff training as outlined in the Express Service program documentation
  • Dealership phone follow-up support
  • Timely and comprehensive completion of Dealer action plans
  • Implement best practice process within the Express Service operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow-up call after repair, etc.)
  • Adequate OEM National and Regional personnel contact
  • Monthly field detail report submission
  • Weekly time cards and expense report submission

 

Skills/Knowledge

  • 7-10 years of Aftermarket and/or Retail Dealership Management experience (Service Manager, P&S Director, Fixed Operations Director) required
  • OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills
  • High level of proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Internet Explorer required
  • Ability to leverage relationships to identify and sell the business case for change
  • Analyzing data from dealer financials and operational assessments to establish improvement action plans
  • Implementation of Service Advisor selling systems and overall process improvements solutions at the aftermarket or retail level
  • Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
  • Demonstrate proficiency with Dealer DMS (ADP, Reynolds and Reynolds, UCS, etc.) and with PC applications in a Windows environment
  • Availability and desire to travel 95% of the time required
  • Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship skills, communication and facilitation skills with a high degree of interest in working in a field environment with minimal supervision

 

Education

  • Bachelor’s degree preferred

If you are interested in this opportunity, please apply here.

 

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Nearest Major Market: Atlanta

Job Segment: Consulting, Service

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