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Reporting Analyst

Date: 05-Aug-2022

Location: WSX, GB


Field Quality Reporting Analyst

Up to £40,000 per year

40 Hours per week

Goodwood, West Sussex


Are you a Business Analyst with experience in the automotive industry?

MSX International has the job for you!


MSX International is currently recruiting for a Reporting Analyst to work with a luxury vehicle brand to monitor technical cases and Warranty claims trends.

The Role

Day to day, the Reporting Analyst will deliver metrics from various data sources and systems to identify trends The Reporting Analyst will create quality improvement reports to expedite customer repair solutions, thus increasing customer satisfaction and reducing warranty repair costs.


As part of this role the Reporting Analyst will:


  • present reports, analysis, and improvement recommendations to Senior Management
  • collaborate with and support other departmental teams in improving business practices and processes
  • collate PUMA case reporting to internal support teams
  • support engineering with improvement reports
  • identify trends within data sets
  • forecast predications on failure rates and costs
  • provide information to the Technical and Warranty teams on KPIs to improve fix implementation


About you

This is an ideal role for an experienced Business Analyst who enjoys delivering data and insight reporting.

The ideal candidate will be experienced in collating, analysing and reporting data, with a passion for reporting on metrics and business information from various data sources on time and to a high standard.


To be considered for this role, the Reporting Analyst will have:


  • previous experience within an OEM Automotive Aftersales environment (preferable)
  • knowledge of Dealer Systems (DMS)
  • the ability to interpret data and produce reports
  • excellent Microsoft Office skills, in particular MS Excel and Access
  • exceptional attention to detail
  • excellent time management skills and the ability to work under pressure


What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.


In joining MSX, you can enjoy:


  • Up to £40,000 per year
  • Paid expenses for travel as required
  • 25 days Annual Leave entitlement (plus Bank Holidays)
  • Company contributory pension plan
  • Cashback healthcare scheme
  • Life Assurance
  • Car Salary Exchange Scheme
  • Exclusive discounts on everyday purchases
  • Exclusive discounts on car purchases


Working pattern and location


  • 40 Hours per week
  • Permanent
  • Monday-Friday
  • Goodwood, West Sussex
  • Office based

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:


  • Warranty & Technical
  • Parts & Service
  • Channel Management
  • Customer Engagement
  • Fleet & Mobility


Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.



MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.




For further information on this role or the full Job Description please contact Roberta Soldati on Please be advised that applications sent via email will not be considered. To ensure that you application will be reviewed by our team, send your CV by clicking the 'Apply' button above.