Title:  Technical Specialist

Do you have a strong interest in automotive engineering, with a proactive, customer-oriented attitude and good communication skills? Then we have a unique opportunity for you!

We are now recruiting for the position of Support Agent for Technical Helpdesk to be responsible for supporting retailers and independent workshops with diagnostic and repair support.

The Support Agent has the role of identifying educational needs and fill competence gaps at retailers, and escalating cases when needed. As part of a team of technical specialists, you are responsible for technical support for workshops in Dutch-speaking markets, enabling the best possible service to customers.

What’s in it for you?

The responsibilities provide a positive atmosphere to train and educate the people who will deliver support to customers, therefore this is a role for a passionate support agent to make a lasting difference through identifying training needs, building relationships, while keeping the customer in mind. This is an opportunity to be a valued team player, to share your technical expertise, develop your communication skills and make a difference!

On a daily basis you will be:

• Contributing to customer satisfaction within the regional area of responsibility by answering support requests and delivering high-quality diagnostic and repair service;
• Following the repair process and monitoring success thereof, analyzing and reporting on gaps and advising on how to fill them;
• Reviewing existing processes to increase quality and will report performance of dealers on escalated cases, and always adopt ways of working to customer needs;
• Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, preventing future need for support and documenting complex technical issues for the central organization;
• Building relationships with retailers and the customers, continually improving the effectiveness of the function.

Who are you?

• You have a degree in automotive technology, or equivalent experience within a vehicle technical support role, either at workshop level or retailer support level;
• You have excellent knowledge of current vehicle technology, both basic mechanical as well as electronic vehicle systems and electric propulsion;
• You speak Dutch fluently and have good spoken and written English skills;
• You have good computer literacy in MS office;
• You are strongly passionate about the technical side of our cars, with the end-customer in focus and pushing our innovation forward.

What we can offer you

• Competitive salary, dependent on experience;
• Well-structured orientation;
• Access to local, regional global career opportunities/career progression;
• A professional working environment.

About MSXI

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Warranty & Technical
• Parts & Service
• Retail Performance Management
• Customer Engagement
• Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. 

Apply now

Do you have any questions? Don’t hesitate write an e-mail to Annette (Johanna) van Kleef (recruiter): johanna.vankleef@msxi.com