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Title:  Operational & Channel Coordinator


Allen Park, MI, US

Date:  Mar 17, 2023


Title: Operational & Channel Coordinator

Location: Allen Park, MI, US

Job Type: Full-time with Benefits 


Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 


The Operational and Channel Coordinator will be part of the Ford Vehicle Personalization team. In this role, you will coordinate and manage cross-functional activities among different groups to ensure smooth and efficient operations.


What Your Day-to- Day Responsibilities Include:

  • Help implement and maintain processes and systems to improve operational and channel efficiency.
  • Monitor and track project progress, providing regular updates to team members and leadership.
  • Act as a point of contact for team members, providing support and guidance as needed.
  • Produce, review & analyze reporting that is essential to measuring performance.
  • Volume Discount Programs
  • Credit Limits
  • Incentives
  • New Product Launches
  • Assist with Meetings
  • Incentive Programs
  • Ford Dealer Installed Options
  • Accessory Display Team / Program
  • Warehouse Distributors Incentive Programs
  • Assist Marketing Team with the Launch of the Accessory Display Program
  • Support and Launch Market Accessory Sales Events


What you bring

  • 3+ years’ experience in an operational, channel/pipeline management, or equivalent roles
  • Automotive accessory experience preferred e.g., Dealer, OEM, and or aftermarket
  • Project Management Preferred
  • Knowledge of digital marketing functions beyond merchandising including marketing, and analytics.
  • Highly analytical and data-driven (intermediate computer skills) – using large data sets in excel - create pivot tables, synthesize data, VLOOKUPs,
  • Ability to deal with ambiguity and fast-paced change driven by growth and client needs
  • Demonstrated ability to effectively collaborate with multiple stakeholders.
  • Strong Facilitation Skills 
  • Understands Emotional Intelligence 
  • Proficient with the 2021 Microsoft Suite/Office365 (XLS, Visio, PPT, Word)
  • Proven ability to manage multiple tasks through completion in a fast-paced environment.
  • Excellent written and verbal communication skills
  • Owns accountability for Ford Vehicle Personalization and accessory performance metrics, ensuring KPIs are achieved or exceeded.
  • Strong influence, negotiation, analytical, and passionate about operational/channel excellence eager to share this passion with others. 
  • Strong organizational skills.
  • Ability to communicate with all levels of the organization.
  • Demonstrated ability to prioritize and manage time to meet set deadlines.
  • Proven problem-solving abilities.
  • Attention to detail and a high level of accuracy are required.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future


MSXi is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.


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