Title:  Account Manager - Allen Park/Southfield, MI

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

MSX International is seeking a dynamic and strategic Account Manager to oversee our Key Customer Experience (CX) Programs. This role requires a seasoned professional with a deep understanding of automotive dealer operations and a strong ability to drive change that delivers exceptional customer satisfaction throughout the vehicle maintenance and repair journey. The ideal candidate will be knowledgeable about remote service experiences, including mobile service and pickup & delivery. They will act as a liaison with senior client management and oversee our Program Managers running various CX programs supporting Online Service Reservations and Remote Service programs.

Day to Day Responsibilities

• Oversee the implementation and management of key CX programs, ensuring alignment with MSX International’s strategic goals.
• Collaborate with senior leadership, program managers and dealership personnel to identify and implement initiatives that enhance customer satisfaction.
• Lead and support Program Managers in the execution of numerous CX programs.
• Develop and maintain strong relationships with client senior management, acting as a primary point of contact and ensuring effective communication.
• Monitor and analyze program performance metrics, providing insights and recommendations for continuous improvement.
• Ensure programs are delivering results in line with customer satisfaction goals and operational efficiency.
• Stay informed about industry trends and advancements in remote service experiences to drive innovation and improvement.

What you bring

• Proven experience in automotive dealer operations, with a strong track record of driving customer satisfaction initiatives.
• Deep understanding of remote service experiences, including mobile service and pickup & delivery.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with senior leadership and dealership personnel.
• Strong leadership and team development abilities, with experience overseeing program management teams.
• Analytical mindset with the ability to interpret data and make informed recommendations.
• Strategic thinker with a proactive approach to problem-solving and process improvement.

What we offer

• Competitive salary and benefits package.
• Opportunity to work with a leading global provider of automotive solutions.
• Professional development and growth opportunities.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. 

Apply Now!!!

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