Technical Support Engineer (m/w/d)
Jetzt bewerben »Datum: 15.04.2024
Standort: Essen, NW, DE
Unternehmen: MSX INTERNATIONAL
About MSX
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
We are currently looking for a new team member as Technical Support Engineer (m/w/d), for the automobile manufacturer Jaguar Land Rover (JLR), with the location Essen.
Purpose of the position
As a Technical Support Engineer (m/w/d), you assist the retailer with the timely resolution of technical concerns. Your responsibilities include answering Technician queries when the retailer has been unable to resolve a customer concern via reference to normal data sources (literature, bulletins, etc.) and providing electronic and online support from diagnostic tools.
Duties and responsibilities
- Support retailers and NSCs to resolve technical concerns.
- Increase First Time Fix Rates and Customer Satisfaction with the objective of reducing Warranty Cost and Repeat Repairs.
- Carry out Support to dealer network on Hard to fix vehicles to improve concern fix rates.
- Work in close relationship with Engineering and Product Investigation teams to identify vehicle product concerns in quantifiable, and factual data.
- Answering technical queries primarily by electronic system but where appropriate also by telephone or WebEx session.
- Create electronic records to document contact details and diagnostic advice on client system.
Knowledge and skills
- Experience in vehicle diagnostics
- Good knowledge of automotive electronics, electric and/or hybrid vehicles
- Completed training as a motor vehicle technician or foreman
- Professional experience as a service consultant/service manager or workshop foreman
- Excellent English skills (English is the first language at this opportunity)
- Good knowledge of French/Dutch/German is advantageous
In joining MSX, you can enjoy
- Potential to progress within the company
- Annual gross salary of 48-56.000 EUR (depending on qualifications and experiences)
- 28 days annual leave per year (+ 3 days on top: Christmas, New Year's Eve, Rosenmontag)
- Hybrid working model (20-40% on-site & 60-80% remote)
- Flexible working environment with core hours
- Diverse and welcoming team
- The possibility of working for a renowned automobile manufacturer